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Existing folders not visible in Documents?

LoneWolf_53

Cap'n Crunch
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#1
So I have encountered something that puzzles me. A friend purchased a new HP all in one computer and I moved all his documents from his old PC onto his new one using a flash drive.
After I did that I checked and all the file/folders were present in the new PC, with everything working fine.
Skip ahead two weeks, and my friend says there are a significant number of the folders, which I put into his Documents directory, no longer visible.

I went by and looked for myself and sure enough they are not displayed.

The odd part however is we can enter the name of a folder we know was there, into windows search, and it will show up. When you look at the file path it shows it residing in the Documents directory where it's supposed to be. ?????????????????

Anyone have this happen to them before?

It's a new PC with Windows 10 HE X64 installed on it.

Other than that all is functioning as it should.
 

Crush

I am admin, ruler of my domain
Administrator
iHF Master Craftsman
#2
Silly question, but what are these attributes set to? I have seen a similar thing happen where I can browse to the folder in Windows Explorer when saving a document and nowhere else

Can you actually manually browse to a location the user says is hidden/not there?

Capture.PNG
 

LoneWolf_53

Cap'n Crunch
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#5
Thanks guys. I shall double check the individual file attributes.
I know the general folder settings are set to hide system files, as I don't want him inadvertently messing around with them, as he doesn't know what he's doing in that regard.

When I was looking at the issue I did temporarily set it to show hidden files and it made no difference.

What I failed to do was look at the attributes of an individual folder that is in hiding as I didn't have much time.

For what it's worth he says that he's quite sure this happened after Windows did an update.
 

LoneWolf_53

Cap'n Crunch
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#6
Or open the file manager and click on the view tab. In the Show/Hide section click Hidden items to see if they show. If they do then Crush has the right of it. Your friend may have clicked on Hide selected items while they were Hi-lited. :)

View attachment 5107
I did check that with no success.
 

LoneWolf_53

Cap'n Crunch
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#7
Can you actually manually browse to a location the user says is hidden/not there?
No I could not.

If I use explorer and the directory tree then go into "Documents" the missing ones are not visible.

The only way they show up is when using windows search feature.
 

Lord Chance

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#10
I came across this issue on a laptop a day or so ago. The young lady was caught in a forced restart after an update. All files and folders were gone from the Libraries. ie: Documents, Pictures, Music, Videos..... Her Desktop was damaged as well. What I found was that if you went to C:\Users\UserName\ You would find the folders populated with the files. If this is the case then the file indexes have been deleted. How I remedied the issue was
  • Open the file folder and matching library folder in a new Window
  • In the file folder click CTRL A to select all files
  • Right click the selected files and drag the files into the matching Library folder
  • It will ask you if you wish to copy these files. Click No.
  • It should now recreate the file index.
This was on a Widows 8.1 machine.
 

Lord Chance

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#12
Yikes, LC! Sounds like quite the joy....

I wonder if your experience is related to mine with my brother-in-law. I never searched for the cause, only the resolution. Different path than what you needed, but sounds oddly similar - http://www.ihelpforum.com/guides/start-menu-apps-missing.193/
Today I got the full story. It seems that the young lady was setting up to transfer some photos off her laptop when the forced restart happened. I might add that the forced restart was due to a Windows update. Conditions for the prefect storm I suppose. The reason I posted this here is because LoneWolf's issue is similar in that I could search for the files but they didn't show in the directories. That was until you looked under my PC in drive C:\Users\UserName Folder\ then you would find a valid directory tree. :)
 

LoneWolf_53

Cap'n Crunch
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#13
Thanks for chiming in LC.

Not sure what happened in my friend's case as in his instance only files beyond the letter "P" were the ones that went invisible even though they would show up using the windows search.

He wound up copying them all over again from a flash drive I had backed them all up to, which naturally made them all reappear.

Just wish I knew what caused it in the first place. Windows does generally ask if you will allow a reboot when it's during the day but who knows.
 

Lord Chance

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#14
Just wish I knew what caused it in the first place. Windows does generally ask if you will allow a reboot when it's during the day but who knows.
I've come across this forced reboot several times. Not sure why unless it is a security push caused by the Anti-Virus software. I wish the AV and Malware software didn't try to be something they are not. They are pushing software updates and other carp. So much so that they are falling down on the intended reason they are there. :caution: