External HD issue

[Gallorg]

here's the scan with the 2tb drive connected

 

[apemax]

Ok doesn't seam to be showing up there, Could you please post the results of this command?

lsusb

 

[Gallorg]

Got problems, pc won't start up!!!

 

[apemax]

Oh thats not good, Whats happening exactly?

 

[Gallorg]

Not starting windows, just tried safe mode And that was ok

 

[Gallorg]

ok back again on pc!!!

heres the scan

 

[apemax]

So I'm assuming this:

Initio Corporation Shintaro SH23SDOCK Hard Drive Docker [INIC-1608L]

Is a hard drive dock that is plugged into your PC and not the external hard drive your having the problem with?

 

[Gallorg]

well i dont recognize it, the problem HD is a Intenso 1tb 2.5

 

[Lord Chance]

@apemax That is probably the USB interface for the external drive. Initio Corporation sells to a lot of those Chinese drive manufactures. Unless there is one of those Shintaro drive docks plugged in.

 

[apemax]

@Lord Chance Ah yes thank you.

After a bit more research this [INIC-1608L] is the model number for the chip on the SATA to USB PCB for some external hard drives. If thats the case then it seems to be recognising the USB interface but not the HDD itself. Only way I can think of to find out what has gone exactly is to take the HDD out and either connect it directly to the PC or put it in another enclosure.

 

[Gallorg]

Ok should be home from hospital tomorrow what do I need to do?

 

[apemax]

We should make sure this:

Initio Corporation Shintaro SH23SDOCK Hard Drive Docker [INIC-1608L]

Is actually the USB interface for your problem HDD, To do this run this command again:

lsusb

without the problem HDD plugged in. then post the results.

 

[Arctos]

System Requirements:

This hard drive is compatible with the operating systems
MS Windows XP / Vista / Windows 7 and Mac OS 10.x.

Please note:

For the USB 3.0 operation an USB 3.0 interface card is needed. The hard disk is downwardly compatible with the previous USB standards.

Your PC’s hardware configuration as well as the operating system employed can influence the compatibility of the hard drive.

Power supply under USB 2.0: If your USB 3.0 hard disc is not recognized on your PC with a USB 2.0 connection, this could probably be caused by the power supply. In this case, please connect an USB hub with an external power supply.

This is on page 9 of the user manual available at there their website...

Edit: Typos

 

[Gallorg]

Ok back from hospital tomorrow will do it then

 

[apemax]

@Arctos Interesting, Thanks for pointing that out.

@Gallorg Is the problem HDD USB 3.0? If so are you plugging it in to a USB 3.0 port? If it used to work fine and your plugging it into the same USB port as you used too then a lack of power shouldn't be the issue however it's best to make sure.

 

[Gallorg]

The Drive was working fine until all of a sudden it just disapeared from the "my computer" list

Here's the 2nd scan you requested

cheers

 

[apemax]

Well that proves that entry was the problem HDD, Is this drive a USB 3.0 drive?

 

[Gallorg]

hello, its just a 2.0usb, its called a intenso 2.5 memory station, here's the link for it http://www.intenso.de/produkte_en.php?kategorie=29&&produkt=1262093865

Thanks Ape

 

[apemax]

Ah ok, Well that rules out any power issues, At this point I'm at a bit of a loss as even though the hard drive is being seen by both Windows and Linux there doesn't seem to be any way of accessing the actual hard drive itself. Would it be possible for you to take the HDD out of it's case and connect it by other means?

 

[Gallorg]

Hi Ape i have a HD docking station, im just bit worried about removing the case