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Is my Laptop About to Die?

Discussion in 'Virus, Spyware and Malware Removal Help' started by napy666, Dec 27, 2016.

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  1. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I got my HP laptop back in 2012 or 2013 and noticed a lot of things are happening with it. Like when I listen to music or videos, the audio plays fine but sometimes it sounds a lot louder than the volume is or it echos.

    I also updated my laptop to Windows 10 when apparently this model is suppose to only have Windows 7-8 nothing higher but Windows 10 is working fine on it since I updated when W10 came out.

    Besides this problem I keep getting these messages about my internet connection from HP

    "Google Chrome cannot display the web page
    FIX
    Click the button
    below

    HP Network Check
    An issue prevented Google Chrome from displaying the web page. Click the button to the left to launch HP Network Check to automatically diagnose and repair the issue.

    About HP Network Check
    Can automatically detect, diagnose and repair many common network issues
    Integrated with Windows Network Diagnostics Framework, so it runs both automatically providing comprehensive network diagnostics
    Provides clear instructions to resolve issues that cannot be fixed automatically
    Shows key system and network information for easier troubleshooting"

    So what do you all think, do you think my laptop is about to die or whats really wrong with it?
     
  2. Pancake

    Pancake To Protect and Serve Moderator iHF Master Craftsman Security Advisor

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    When you cant display a page have you tried hitting the refresh button? also, have you done all the MS updates.
     
  3. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I hit refresh and it kept showing the HP thingy then it finally loaded the site. As for MS updates I think I did. I don't know where to download them.
     
  4. Pancake

    Pancake To Protect and Serve Moderator iHF Master Craftsman Security Advisor

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  5. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I already have Windows 10 installed and I checked updates on the settings and no new updates are needed.
     
  6. Pancake

    Pancake To Protect and Serve Moderator iHF Master Craftsman Security Advisor

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  7. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    What would doing that solve?
     
  8. Pancake

    Pancake To Protect and Serve Moderator iHF Master Craftsman Security Advisor

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    It will put Chrome back to default seeing and hopefully stop the problem displaying your webpage.
     
  9. Malnutrition

    Malnutrition Still Hungry iHF Master Craftsman

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    Welcome to IHF Lets get some info from your machine, to get things rolling.

    Step 1: Speccy Scan.

    • Please go here and download Speccy.
    • Install and run the program.
    • Upon Completion:
    • Hit File
    • Publish Snap Shot
    • A link will appear, post that link.

    Step 2: MiniToolBox Scan


    Please download MINITOOLBOX and run it.

    Checkmark following boxes:



    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go post the result.

    Step 3: Autoruns Scan.


    Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
    After the scan is finished then click on File>>>>>>>>>>>Save
    The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
    in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


    Step 4: HijackThis.



    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy paste the log here.

    Adware Cleaner Scan.

    Please download AdwCleaner by Xplode onto your desktop.

    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Scan button.
    • When the scan has finished click on Clean button.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

    JRT Scan.


    Please download Junkware Removal Tool and save it on your desktop.



    • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log is saved to your desktop and will automatically open.
    • Please post the JRT log.

    Reset Host File


    • Click here to download RstHosts v2.0
    • Save the file to your desktop.
    • Right Click and Run as Administrator.
    • Click on Restaurer, then click OK at the prompt.
    • This will restore the default host file.
    • Next Click on Creer Un Rapport.
    • This will open a logfile, post that in your next reply.
     
  10. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I'm sorry but why do I need to download all of that and post all my personal info on here?
     
  11. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    Napy, to help diagnose issues each of us have certain programs we use to help in that diagnosis. Most are stand alone programs that do not need to be installed. They help gather information and can also help fix issues when used properly. If you feel uncomfortable using these programs we understand. It just may take longer to work through your issues. :)
     
    DCiAdmin and Malnutrition like this.
  12. Arctos

    Arctos Beware of the Bear... iHF Veteran Advisor WCG Team Member

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    What is the website that you can not get to Napy, put the link here in your reply this is so we can try and replicate the problem in Chrome.

    The lot of the problem is with the website concerned being down for one reason or another, and absolutely nothing to do with malware on your laptop.

    The audio cards / speakers on laptops are rubbish for decent sound, get a pair of blue tooth headphones and you will be amazed on how much better the audio is...
     
  13. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I have tried the blue tooth speakers they are carp for me haha.

    I went and did the steps though here -
     
  14. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Step 1 - http://speccy.piriform.com/results/AR3qMLTvVv1y2IoZHoQ3Ymo

    Step 2 -

    MiniToolBox by Farbar Version: 17-06-2016
    Ran by Natalie (administrator) on 31-12-2016 at 14:52:08
    Running from "C:\Users\Natalie\Downloads"
    Microsoft Windows 10 Home (X64)
    Model: HP Pavilion dv7 Notebook PC Manufacturer: Hewlett-Packard
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.

    ========================= FF Proxy Settings: ==============================


    "Reset FF Proxy Settings": Firefox Proxy settings were reset.

    ========================= Hosts content: =================================
    ========================= IP Configuration: ================================

    Intel(R) Centrino(R) Wireless-N 2230 Driver = Wireless Network Connection (Connected)
    Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global
    set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Natalie-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : attlocal.net

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 08-2E-5F-76-1A-2C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 68-5D-43-B6-FD-10
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 4:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
    Physical Address. . . . . . . . . : 6A-5D-43-B6-FD-10
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : attlocal.net
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
    Physical Address. . . . . . . . . : 68-5D-43-B6-FD-0F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2602:306:cc7e:3320:508:41a7:bcd5:ab58(Preferred)
    Temporary IPv6 Address. . . . . . : 2602:306:cc7e:3320:43:e83:1ac6:7659(Deprecated)
    Temporary IPv6 Address. . . . . . : 2602:306:cc7e:3320:112e:92f7:8450:1414(Deprecated)
    Temporary IPv6 Address. . . . . . : 2602:306:cc7e:3320:34e5:2dd9:cff5:c26(Preferred)
    Link-local IPv6 Address . . . . . : fe80::508:41a7:bcd5:ab58%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, December 26, 2016 12:01:25 PM
    Lease Expires . . . . . . . . . . : Sunday, January 01, 2017 9:29:25 AM
    Default Gateway . . . . . . . . . : fe80::660f:28ff:fe3f:f7b1%17
    192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 342383939
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-0E-AE-0C-08-2E-5F-76-1A-2C
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.attlocal.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : attlocal.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Server: homeportal
    Address: 192.168.1.254

    Name: google.com
    Addresses: 2607:f8b0:4000:80c::200e
    216.58.194.110


    Pinging google.com [2607:f8b0:4000:80c::200e] with 32 bytes of data:
    Reply from 2607:f8b0:4000:80c::200e: time=61ms
    Reply from 2607:f8b0:4000:80c::200e: time=68ms

    Ping statistics for 2607:f8b0:4000:80c::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 68ms, Average = 64ms
    Server: homeportal
    Address: 192.168.1.254

    Name: yahoo.com
    Addresses: 2001:4998:44:204::a7
    2001:4998:58:c02::a9
    2001:4998:c:a06::2:4008
    98.139.183.24
    206.190.36.45
    98.138.253.109


    Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
    Reply from 2001:4998:58:c02::a9: time=110ms
    Reply from 2001:4998:58:c02::a9: time=165ms

    Ping statistics for 2001:4998:58:c02::a9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 165ms, Average = 137ms

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    11...08 2e 5f 76 1a 2c ......Realtek PCIe GBE Family Controller
    2...68 5d 43 b6 fd 10 ......Microsoft Wi-Fi Direct Virtual Adapter
    15...6a 5d 43 b6 fd 10 ......Microsoft Hosted Network Virtual Adapter
    17...68 5d 43 b6 fd 0f ......Intel(R) Centrino(R) Wireless-N 2230
    1...........................Software Loopback Interface 1
    16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    14...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.70 55
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    192.168.1.0 255.255.255.0 On-link 192.168.1.70 311
    192.168.1.70 255.255.255.255 On-link 192.168.1.70 311
    192.168.1.255 255.255.255.255 On-link 192.168.1.70 311
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
    224.0.0.0 240.0.0.0 On-link 192.168.1.70 311
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    255.255.255.255 255.255.255.255 On-link 192.168.1.70 311
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    17 311 ::/0 fe80::660f:28ff:fe3f:f7b1
    1 331 ::1/128 On-link
    17 311 2602:306:cc7e:3320::/64 On-link
    17 311 2602:306:cc7e:3320:43:e83:1ac6:7659/128
    On-link
    17 311 2602:306:cc7e:3320:508:41a7:bcd5:ab58/128
    On-link
    17 311 2602:306:cc7e:3320:112e:92f7:8450:1414/128
    On-link
    17 311 2602:306:cc7e:3320:34e5:2dd9:cff5:c26/128
    On-link
    17 311 fe80::/64 On-link
    17 311 fe80::508:41a7:bcd5:ab58/128
    On-link
    1 331 ff00::/8 On-link
    17 311 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
    Catalog5 02 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
    Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 04 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
    Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
    Catalog5 08 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
    Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
    x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
    x64-Catalog5 08 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (12/31/2016 02:20:59 PM) (Source: Application Error) (User: )
    Description: Faulting application name: utorrentie.exe, version: 1.0.0.42973, time stamp: 0x582f72e8
    Faulting module name: jscript9.dll, version: 11.0.14393.576, time stamp: 0x584a76ec
    Exception code: 0xc0000005
    Fault offset: 0x00178dda
    Faulting process id: 0x3cdc
    Faulting application start time: 0xutorrentie.exe0
    Faulting application path: utorrentie.exe1
    Faulting module path: utorrentie.exe2
    Report Id: utorrentie.exe3
    Faulting package full name: utorrentie.exe4
    Faulting package-relative application ID: utorrentie.exe5

    Error: (12/31/2016 11:40:07 AM) (Source: Application Error) (User: )
    Description: Faulting application name: microsoftedgecp.exe, version: 11.0.14393.82, time stamp: 0x57a55786
    Faulting module name: edgehtml.dll, version: 11.0.14393.576, time stamp: 0x584a7dab
    Exception code: 0xc0000602
    Fault offset: 0x000000000045f1aa
    Faulting process id: 0x4ee8
    Faulting application start time: 0xmicrosoftedgecp.exe0
    Faulting application path: microsoftedgecp.exe1
    Faulting module path: microsoftedgecp.exe2
    Report Id: microsoftedgecp.exe3
    Faulting package full name: microsoftedgecp.exe4
    Faulting package-relative application ID: microsoftedgecp.exe5

    Error: (12/31/2016 11:29:37 AM) (Source: Application Error) (User: )
    Description: Faulting application name: microsoftedgecp.exe, version: 11.0.14393.82, time stamp: 0x57a55786
    Faulting module name: igd10iumd64.dll, version: 10.18.10.4358, time stamp: 0x567857b0
    Exception code: 0xc0000005
    Fault offset: 0x000000000006a0d9
    Faulting process id: 0x8274
    Faulting application start time: 0xmicrosoftedgecp.exe0
    Faulting application path: microsoftedgecp.exe1
    Faulting module path: microsoftedgecp.exe2
    Report Id: microsoftedgecp.exe3
    Faulting package full name: microsoftedgecp.exe4
    Faulting package-relative application ID: microsoftedgecp.exe5

    Error: (12/31/2016 11:04:55 AM) (Source: Application Hang) (User: )
    Description: The program MicrosoftEdgeCP.exe version 11.0.14393.82 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    Process ID: 71f0

    Start Time: 01d2639783f7b698

    Termination Time: 13

    Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

    Report Id: 016e424c-cf8c-11e6-984c-082e5f761a2c

    Faulting package full name: Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbwe

    Faulting package-relative application ID: MicrosoftEdge

    Error: (12/31/2016 10:11:41 AM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


    Details:
    AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

    System Error:
    Access is denied.
    .

    Error: (12/31/2016 09:57:26 AM) (Source: Perflib) (User: )
    Description: BITSC:\Windows\System32\bitsperf.dll8

    Error: (12/31/2016 09:29:27 AM) (Source: Bonjour Service) (User: )
    Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 20 8.5.B.A.5.D.C.B.7.A.1.4.8.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Natalie-HP-2.local.

    Error: (12/31/2016 09:29:27 AM) (Source: Bonjour Service) (User: )
    Description: mDNSCoreReceiveResponse: Received from 192.168.1.70:5353 18 8.5.B.A.5.D.C.B.7.A.1.4.8.0.5.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Natalie-HP.local.

    Error: (12/31/2016 09:29:27 AM) (Source: Bonjour Service) (User: )
    Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 20 4.1.4.1.0.5.4.8.7.F.2.9.E.2.1.1.0.2.3.3.E.7.C.C.6.0.3.0.2.0.6.2.ip6.arpa. PTR Natalie-HP-2.local.

    Error: (12/31/2016 09:29:27 AM) (Source: Bonjour Service) (User: )
    Description: mDNSCoreReceiveResponse: Received from 192.168.1.70:5353 18 4.1.4.1.0.5.4.8.7.F.2.9.E.2.1.1.0.2.3.3.E.7.C.C.6.0.3.0.2.0.6.2.ip6.arpa. PTR Natalie-HP.local.


    System errors:
    =============
    Error: (12/31/2016 11:40:58 AM) (Source: DCOM) (User: Natalie-HP)
    Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}Natalie-HPNatalieS-1-5-21-536497956-1289848084-3469427107-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194

    Error: (12/31/2016 09:53:10 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/30/2016 10:42:37 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

    Error: (12/30/2016 10:42:37 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

    Error: (12/30/2016 10:42:01 PM) (Source: DCOM) (User: Natalie-HP)
    Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}Natalie-HPNatalieS-1-5-21-536497956-1289848084-3469427107-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194

    Error: (12/30/2016 01:18:01 PM) (Source: DCOM) (User: Natalie-HP)
    Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}Natalie-HPNatalieS-1-5-21-536497956-1289848084-3469427107-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194

    Error: (12/30/2016 09:24:58 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/29/2016 10:52:48 PM) (Source: DCOM) (User: Natalie-HP)
    Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}Natalie-HPNatalieS-1-5-21-536497956-1289848084-3469427107-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194

    Error: (12/29/2016 01:28:00 PM) (Source: DCOM) (User: Natalie-HP)
    Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}Natalie-HPNatalieS-1-5-21-536497956-1289848084-3469427107-1001LocalHost (Using LRPC)Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbweS-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194

    Error: (12/29/2016 01:17:43 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable


    Microsoft Office Sessions:
    =========================

    CodeIntegrity Errors:
    ===================================
    Date: 2016-12-14 12:56:33.739
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:33.653
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:33.546
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:33.448
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:33.405
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:33.367
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:30.574
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:56:29.719
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:49:18.796
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

    Date: 2016-12-14 12:49:18.712
    Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.


    =========================== Installed Programs ============================

    ******** (HKCU\...\uTorrent) (Version: 3.4.9.42973 - ********** Inc.)
    7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
    Ad Muncher v4.94.34121 (Free) (HKLM-x32\...\Ad Muncher) (Version: - )
    Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.020.20042 - Adobe Systems Incorporated)
    Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.205 - Adobe Systems Incorporated)
    AIM for Windows (HKCU\...\AIM) (Version: - AOL Inc.)
    Any Video Converter 6.0.6 (HKLM-x32\...\Any Video Converter) (Version: 6.0.6 - Anvsoft)
    AnyTrans (HKLM-x32\...\AnyTrans) (Version: 5.1.1.0 - iMobie Inc.)
    Apowersoft Phone Manager version 2.8.0 (HKLM-x32\...\{4A00E3C4-2D0F-4AE7-9F2A-74870BE09EF8}_is1) (Version: 2.8.0 - APOWERSOFT LIMITED)
    Apple Application Support (32-bit) (HKLM-x32\...\{D079CAAD-0C31-47A2-9AF5-A82F9CD9B221}) (Version: 5.2 - Apple Inc.)
    Apple Application Support (64-bit) (HKLM\...\{64E6007B-1DA9-42CD-BBE4-D5FA67A7C71D}) (Version: 5.2 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
    Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
    AuthenTec TrueAPI 64-bit (HKLM\...\{EBC0CC3F-B7A1-4FC8-8014-4C7BFD3925E8}) (Version: 1.6.0.87 - AuthenTec, Inc.) Hidden
    Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 12.3.2280 - AVAST Software)
    AVG PC TuneUp 2015 (en-US) (HKLM-x32\...\{4AC74ED1-719B-46DA-8B8A-340FBF892291}) (Version: 15.0.1001.528 - AVG Technologies) Hidden
    Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
    Brother MFL-Pro Suite MFC-J270W (HKLM-x32\...\{FB83EAC4-E3F6-4666-B45B-44522F2344B6}) (Version: 2.0.0.0 - Brother Industries, Ltd.)
    Callnote version 3.5.0.0 (HKCU\...\{048CD767-219E-4F04-AA84-3128F6A35948}_is1) (Version: 3.5.0.0 - Kanda Software)
    Camtasia Studio 8 (HKLM-x32\...\{50542AEE-76BD-4BCD-A890-E2FF4D4E051A}) (Version: 8.0.1.903 - TechSmith Corporation)
    CCleaner (HKLM\...\CCleaner) (Version: 5.25 - Piriform)
    CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.013 - WindSolutions)
    CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5822 - CyberLink Corp.)
    D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
    Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version: - AOL Inc.)
    Drakensang Online (HKLM-x32\...\Drakensang Online) (Version: - )
    ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{768A6276-5822-489C-8A2B-67190F745655}) (Version: 4.1.2 - Hewlett-Packard)
    FastStone Capture 8.2 (HKLM-x32\...\FastStone Capture) (Version: 8.2 - FastStone Soft)
    FlacSquisher 1.3.7 (HKLM-x32\...\FlacSquisher) (Version: 1.3.7 - FlacSquisher)
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
    Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
    Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
    HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
    HP CoolSense (HKLM-x32\...\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}) (Version: 2.10.51 - Hewlett-Packard Company)
    HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
    HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
    HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
    HP Security Assistant (HKLM\...\{ED6CD3AC-616B-4B20-BCF3-6E637B92A5AD}) (Version: 3.0.4 - Hewlett-Packard Company)
    HP SimplePass (HKLM-x32\...\{4BACA3B8-F63A-44ED-9A8D-48B4D02AD268}) (Version: 6.0.100.276 - Hewlett-Packard)
    HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
    HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.3.50.9 - Hewlett-Packard Company)
    HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.5.32.203 - Hewlett-Packard Company)
    IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6418.0 - IDT)
    IMVU Avatar Chat Software (HKCU\...\IMVU Avatar chat client software BETA) (Version: - )
    Intel(R) Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
    Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
    Intel(R) OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: - Intel Corporation)
    Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4276 - Intel Corporation)
    Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.0.199 - Intel Corporation)
    Intel(R) WiDi (HKLM-x32\...\{93F34C5C-ACAA-48F3-9B26-70359A117F12}) (Version: 3.0.12.0 - Intel Corporation)
    Intel(R) Wireless Bluetooth(R)(patch version 17.1.1512.771) (HKLM\...\{302600C1-6BDF-4FD1-1501-148929CC1385}) (Version: 17.1.1501.0514 - Intel Corporation)
    Intel(R) Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version: - )
    Intel(R) Wireless Music device driver (HKLM\...\{4169B8AC-D144-4E38-A9CA-637EA44129ED}) (Version: 1.5.5310.0 - Intel Corporation)
    Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
    Intel® PROSet/Wireless Software (HKLM-x32\...\{795ee3a0-97fa-489a-9543-7564ccc43be4}) (Version: 18.12.0 - Intel Corporation)
    Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
    iTunes (HKLM\...\{81C96689-EA5B-4B7D-A04F-16326EC51BC2}) (Version: 12.5.4.42 - Apple Inc.)
    Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
    Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
    Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
    MCSetup_Chrome version 1.5 (HKLM-x32\...\{A9B30652-6C72-41EC-8075-74DC91E3A854}_is1) (Version: 1.5 - KOG Games)
    Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
    Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
    Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6720.1207 - Microsoft Corporation)
    Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
    Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
    Mozilla Firefox 50.1.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 50.1.0 (x86 en-US)) (Version: 50.1.0 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 50.1.0.6186 - Mozilla)
    Pokémon Trading Card Game Online (HKLM-x32\...\{3DBC01AA-8F41-4465-A116-E3CAF9AFD336}) (Version: 2.40.0 - The Pokémon Company International)
    Pokémon World Online Uninstaller (HKLM-x32\...\{6B67E1A1-1D62-4BDC-8C60-07FDF25CA975}_is1) (Version: 1.97 - CodeCore Entertainment & the PWO Team)
    QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
    Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
    Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29005 - Realtek Semiconductor Corp.)
    SafeZone Stable 1.51.2220.62 (HKLM-x32\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
    Skype™ 7.30 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.30.105 - Skype Technologies S.A.)
    Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
    Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.12.98 - Synaptics Incorporated)
    TeamSpeak 2 RC2 (HKLM-x32\...\Teamspeak 2 RC2_is1) (Version: 2.0.32.60 - Dominating Bytes Design)
    Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
    Validity WBF DDK (HKLM\...\{DA83578A-7DB2-4CF6-9453-CF24C7917AB8}) (Version: 4.3.301.0 - Validity Sensors, Inc.)
    Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
    Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
    Visual Watermark 2.9.21 (HKLM-x32\...\Visual Watermark_is1) (Version: - VisualWatermark.com)
    Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

    ========================= Devices: ================================


    ========================= Memory info: ===================================

    Percentage of memory in use: 48%
    Total physical RAM: 8087.3 MB
    Available physical RAM: 4130.01 MB
    Total Virtual: 16279.3 MB
    Available Virtual: 11197.16 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:676.79 GB) (Free:535.81 GB) NTFS
    2 Drive d: (Recovery) (Fixed) (Total:21.55 GB) (Free:2.31 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\NATALIE-HP

    Administrator DefaultAccount Guest
    Natalie


    **** End of log ****


    Step 3 -

    "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "12/15/2016 9:16 AM" ""
    + "iTunesHelper" "iTunesHelper" "Apple Inc." "c:\program files\itunes\ituneshelper.exe" "12/6/2016 2:10 AM" ""
    + "SetDefault" "SetDefault" "Hewlett-Packard Development Company, L.P." "c:\program files\hewlett-packard\hp launchbox\setdefault.exe" "12/19/2011 7:29 AM" ""
    + "SynTPEnh" "Synaptics TouchPad 64-bit Enhancements" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenh.exe" "7/28/2015 12:33 PM" ""
    + "SysTrayApp" "IDT PC Audio" "IDT, Inc." "c:\program files\idt\wdm\sttray64.exe" "7/24/2012 12:18 AM" ""
    "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run" "" "" "" "11/15/2016 11:45 AM" ""
    + "Ad Muncher" "Ad Muncher" "Murray Hurps Software Pty Ltd" "c:\program files (x86)\ad muncher\admunch.exe" "12/6/2026 9:34 PM" ""
    + "AvastUI.exe" "avast! Antivirus" "AVAST Software" "c:\program files\avast software\avast\avastui.exe" "11/10/2016 8:30 AM" ""
    + "BrStsMon00" "Brother Status Monitor Application" "Brother Industries, Ltd." "c:\program files (x86)\browny02\brother\brstmonw.exe" "9/24/2012 6:03 PM" ""
    + "ControlCenter3" "ControlCenter Program" "Brother Industries, Ltd." "c:\program files (x86)\brother\controlcenter3\brctrcen.exe" "12/23/2008 5:26 PM" ""
    + "GrooveMonitor" "GrooveMonitor Utility" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\groovemonitor.exe" "2/26/2009 4:53 AM" ""
    + "HP CoolSense" "HP CoolSense" "Hewlett-Packard Development Company, L.P." "c:\program files (x86)\hewlett-packard\hp coolsense\coolsense.exe" "11/5/2012 12:13 AM" ""
    + "HP Quick Launch" "HP Message Service" "Hewlett-Packard Development Company, L.P." "c:\program files (x86)\hewlett-packard\hp quick launch\hpmsgsvc.exe" "9/7/2012 1:31 AM" ""
    + "HPOSD" "HP On Screen Display" "Hewlett-Packard Development Company, L.P." "c:\program files (x86)\hewlett-packard\hp on screen display\hposd.exe" "8/18/2011 10:48 PM" ""
    + "SilentCleanService" "" "" "File not found: C:\Program Files (x86)\iMobie\AnyTrans\${CHECK_RUNSERVICE_NAME}.exe" "" ""
    + "SunJavaUpdateSched" "Java Update Scheduler" "Oracle Corporation" "c:\program files (x86)\common files\java\java update\jusched.exe" "9/22/2016 7:00 PM" ""
    + "USB3MON" "Intel(R) USB 3.0 Monitor" "Intel Corporation" "c:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe" "12/5/2011 2:12 AM" ""
    "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "12/31/2016 2:48 PM" ""
    + "AIM for Windows" "AIM for Windows" "AOL Inc." "c:\users\natalie\appdata\local\aol\aim\aim.exe" "4/6/2015 1:17 PM" ""
    + "CCleaner Monitoring" "CCleaner" "Piriform Ltd" "c:\program files\ccleaner\ccleaner64.exe" "12/5/2016 11:56 AM" ""
    + "OneDrive" "Microsoft OneDrive" "Microsoft Corporation" "c:\users\natalie\appdata\local\microsoft\onedrive\onedrive.exe" "12/8/2016 12:29 AM" ""
    "HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" "" "9/25/2016 8:53 AM" ""
    + "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files\windows mail\winmail.exe" "7/15/2016 6:25 PM" ""
    + "Microsoft Windows Media Player" "" "" "File not found: C:\WINDOWS\inf\unregmp2.exe /ShowWMP.exe" "" ""
    "HKLM\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components" "" "" "" "9/30/2016 1:28 PM" ""
    + "Google Chrome" "Google Chrome Installer" "Google Inc." "c:\program files (x86)\google\chrome\application\55.0.2883.87\installer\chrmstp.exe" "12/7/2016 10:25 PM" ""
    + "Microsoft Windows" "Windows Mail" "Microsoft Corporation" "c:\program files (x86)\windows mail\winmail.exe" "7/15/2016 5:41 PM" ""
    "HKLM\SOFTWARE\Classes\Protocols\Filter" "" "" "" "9/25/2016 9:06 AM" ""
    + "text/xml" "Microsoft Office XML MIME Filter" "Microsoft Corporation" "c:\program files\common files\microsoft shared\office12\msoxmlmf.dll" "2/26/2009 3:28 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks" "" "" "" "9/25/2016 9:09 AM" ""
    + "Groove GFS Stub Execution Hook" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    "HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "11/8/2016 9:37 PM" ""
    + "7-Zip" "7-Zip Shell Extension" "Igor Pavlov" "c:\program files\7-zip\7-zip.dll" "10/4/2016 6:51 AM" ""
    + "avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashsha64.dll" "8/18/2016 6:32 AM" ""
    "HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "9/25/2016 9:06 AM" ""
    + "00avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashsha64.dll" "8/18/2016 6:32 AM" ""
    + "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes" "c:\program files (x86)\malwarebytes anti-malware\mbamext.dll" "2/24/2016 9:14 AM" ""
    "HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "10/29/2016 8:33 AM" ""
    + "7-Zip" "7-Zip Shell Extension" "Igor Pavlov" "c:\program files\7-zip\7-zip.dll" "10/4/2016 6:51 AM" ""
    "HKLM\Software\Classes\Directory\Shellex\DragDropHandlers" "" "" "" "10/23/2016 10:38 AM" ""
    + "7-Zip" "7-Zip Shell Extension" "Igor Pavlov" "c:\program files\7-zip\7-zip.dll" "10/4/2016 6:51 AM" ""
    "HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "9/25/2016 9:06 AM" ""
    + "igfxDTCM" "igfxDTCM Module" "Intel Corporation" "c:\windows\system32\igfxdtcm.dll" "12/21/2015 11:45 AM" ""
    "HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "10/23/2016 10:38 AM" ""
    + "7-Zip" "7-Zip Shell Extension" "Igor Pavlov" "c:\program files\7-zip\7-zip.dll" "10/4/2016 6:51 AM" ""
    + "avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashsha64.dll" "8/18/2016 6:32 AM" ""
    + "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes" "c:\program files (x86)\malwarebytes anti-malware\mbamext.dll" "2/24/2016 9:14 AM" ""
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "9/25/2016 9:07 AM" ""
    + "00avast" "avast! Shell Extension" "AVAST Software" "c:\program files\avast software\avast\ashsha64.dll" "8/18/2016 6:32 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "9/25/2016 9:09 AM" ""
    + "Groove Explorer Icon Overlay 1 (GFS Unread Stub)" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    + "Groove Explorer Icon Overlay 2 (GFS Stub)" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    + "Groove Explorer Icon Overlay 2.5 (GFS Unread Folder)" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    + "Groove Explorer Icon Overlay 3 (GFS Folder)" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    + "Groove Explorer Icon Overlay 4 (GFS Unread Mark)" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "11/8/2016 9:37 PM" ""
    + "Groove GFS Browser Helper" "GrooveShellExtensions Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveshellextensions.dll" "2/26/2009 5:20 AM" ""
    + "HP Network Check Helper" "HP Network Check IE Plug-in" "HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckplugin.dll" "5/26/2016 10:01 PM" ""
    + "Java(tm) Plug-In 2 SSV Helper" "Java(TM) Platform SE binary" "Oracle Corporation" "c:\program files (x86)\java\jre1.8.0_111\bin\jp2ssv.dll" "9/22/2016 6:37 PM" ""
    + "Java(tm) Plug-In SSV Helper" "Java(TM) Platform SE binary" "Oracle Corporation" "c:\program files (x86)\java\jre1.8.0_111\bin\ssv.dll" "9/22/2016 6:37 PM" ""
    "HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" "" "9/25/2016 9:07 AM" ""
    + "HP Network Check" "NCLauncherFromIE" "HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe" "5/17/2016 3:09 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions" "" "" "" "9/25/2016 9:09 AM" ""
    + "&Blog This in Windows Live Writer" "Windows Live Writer Blog This Extension" "Microsoft Corporation" "c:\program files (x86)\windows live\writer\writerbrowserextension.dll" "3/31/2014 8:28 PM" ""
    + "HP Network Check" "NCLauncherFromIE" "HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe" "5/17/2016 3:09 AM" ""
    + "S&end to OneNote" "Microsoft Office OneNote Internet Explorer Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\onbttnie.dll" "8/29/2011 10:40 PM" ""
    "Task Scheduler" "" "" "" "" ""
    + "\Adobe Acrobat Update Task" "Adobe Reader and Acrobat Manager" "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\adobearm.exe" "10/21/2016 5:56 PM" ""
    + "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files (x86)\apple software update\softwareupdate.exe" "2/23/2016 3:31 PM" ""
    + "\CCleanerSkipUAC" "CCleaner" "Piriform Ltd" "c:\program files\ccleaner\ccleaner.exe" "12/5/2016 11:53 AM" ""
    + "\Hewlett-Packard\HP Support Assistant\Product Configurator" "ProductConfig" "HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\productconfig.exe" "12/14/2016 10:52 PM" ""
    + "\HPCeeScheduleForNatalie" "HP Ceement" "Hewlett-Packard" "c:\program files (x86)\hewlett-packard\hp ceement\hpcee.exe" "6/16/2015 6:49 AM" ""
    + "\Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan" "" "" "File not found: c:\Program Files\Microsoft Security Client\MpCmdRun.exe" "" ""
    + "\Microsoft\Microsoft Antimalware\MpIdleTask" "" "" "File not found: c:\Program Files\Microsoft Security Client\MpCmdRun.exe" "" ""
    + "\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task" "Windows Live Social Object Extractor Engine" "Microsoft Corporation" "c:\program files (x86)\windows live\soxe\wlsoxe.dll" "3/31/2014 8:28 PM" ""
    + "\Microsoft\Windows\Media Center\ActivateWindowsSearch" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\ConfigureInternetTimeService" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\DispatchRecoveryTasks" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\ehDRMInit" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\InstallPlayReady" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\mcupdate" "" "" "File not found: C:\WINDOWS\ehome\mcupdate" "" ""
    + "\Microsoft\Windows\Media Center\mcupdate_scheduled" "" "" "File not found: C:\WINDOWS\ehome\mcupdate" "" ""
    + "\Microsoft\Windows\Media Center\MediaCenterRecoveryTask" "" "" "File not found: C:\WINDOWS\ehome\mcupdate.exe" "" ""
    + "\Microsoft\Windows\Media Center\ObjectStoreRecoveryTask" "" "" "File not found: C:\WINDOWS\ehome\mcupdate.exe" "" ""
    + "\Microsoft\Windows\Media Center\OCURActivate" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\OCURDiscovery" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\PBDADiscovery" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\PBDADiscoveryW1" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\PBDADiscoveryW2" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    X "\Microsoft\Windows\Media Center\PeriodicScanRetry" "" "" "File not found: C:\WINDOWS\ehome\MCUpdate.exe" "" ""
    + "\Microsoft\Windows\Media Center\PvrRecoveryTask" "" "" "File not found: C:\WINDOWS\ehome\mcupdate.exe" "" ""
    + "\Microsoft\Windows\Media Center\PvrScheduleTask" "" "" "File not found: C:\WINDOWS\ehome\mcupdate.exe" "" ""
    X "\Microsoft\Windows\Media Center\RecordingRestart" "" "" "File not found: C:\WINDOWS\ehome\ehrec" "" ""
    + "\Microsoft\Windows\Media Center\RegisterSearch" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\ReindexSearchRoot" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\Media Center\SqlLiteRecoveryTask" "" "" "File not found: C:\WINDOWS\ehome\mcupdate.exe" "" ""
    + "\Microsoft\Windows\Media Center\StartRecording" "" "" "File not found: C:\WINDOWS\ehome\ehrec" "" ""
    + "\Microsoft\Windows\Media Center\UpdateRecordPath" "" "" "File not found: C:\WINDOWS\ehome\ehPrivJob.exe" "" ""
    + "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs" "7/16/2016 3:42 AM" ""
    X "\Microsoft\Windows\Shell\WindowsParentalControls" "" "" "File not found: C:\Windows\SysWOW64\wpcumi.dll" "" ""
    X "\Microsoft\Windows\Shell\WindowsParentalControlsMigration" "" "" "File not found: C:\Windows\SysWOW64\wpcmig.dll" "" ""
    + "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary" "Windows Media Player Network Sharing Service Configuration Application" "Microsoft Corporation" "c:\program files\windows media player\wmpnscfg.exe" "7/15/2016 6:25 PM" ""
    + "\MirageAgent" "YouCam Mirage" "CyberLink" "c:\program files (x86)\cyberlink\youcam\ycmmirage.exe" "5/25/2010 6:59 PM" ""
    + "\OneDrive Standalone Update Task" "" "" "File not found: C:\Users\Natalie\AppData\Local\Microsoft\OneDrive\17.3.6517.0809\OneDriveStandaloneUpdater.exe" "" ""
    + "\OneDrive Standalone Update Task v2" "Standalone Updater" "Microsoft Corporation" "c:\users\natalie\appdata\local\microsoft\onedrive\onedrivestandaloneupdater.exe" "12/8/2016 12:29 AM" ""
    + "\SafeZone scheduled Autoupdate 1468546751" "Avast SafeZone Browser" "Avast Software" "c:\program files\avast software\szbrowser\launcher.exe" "8/29/2016 1:10 AM" ""
    "HKLM\System\CurrentControlSet\Services" "" "" "" "12/31/2016 2:48 PM" ""
    + "AdobeARMservice" "Adobe Acrobat Updater keeps your Adobe software up to date." "Adobe Systems Incorporated" "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe" "10/21/2016 5:55 PM" ""
    + "Apple Mobile Device" "" "" "c:\program files (x86)\common files\apple\mobile device support\applemobiledevice.exe" "2/1/2015 6:47 PM" ""
    + "Apple Mobile Device Service" "Provides the interface to Apple mobile devices." "Apple Inc." "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe" "2/12/2015 7:18 PM" ""
    + "avast! Antivirus" "Manages and implements Avast antivirus services for this computer. This includes the real-time shields, the virus chest and the scheduler." "AVAST Software" "c:\program files\avast software\avast\avastsvc.exe" "8/18/2016 6:18 AM" ""
    + "Bonjour Service" "Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence." "Apple Inc." "c:\program files\bonjour\mdnsresponder.exe" "8/12/2015 2:47 PM" ""
    + "BrYNSvc" "BrYNCSvc" "Brother Industries, Ltd." "c:\program files (x86)\browny02\brynsvc.exe" "1/24/2010 3:22 PM" ""
    + "cphs" "Intel(R) Content Protection HECI Service - enables communication with the Content Protection FW" "Intel Corporation" "c:\windows\syswow64\intelcphecisvc.exe" "6/13/2013 3:35 PM" ""
    + "EvtEng" "Manages the event trace messages for all the Intel® PROSet/Wireless Software components." "Intel(R) Corporation" "c:\program files\intel\wifi\bin\evteng.exe" "7/9/2015 2:02 AM" ""
    + "FPLService" "Provides convenient and secure fingerprint authentication and identity management." "HP" "c:\program files (x86)\hp simplepass\truesuiteservice.exe" "6/7/2013 1:09 AM" ""
    + "fsssvc" "This service enables Family Safety on the computer. If this service is not running, Family Safety will not work." "Microsoft Corporation" "c:\program files (x86)\windows live\family safety\fsssvc.exe" "3/31/2014 8:27 PM" ""
    + "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "1/21/2015 5:07 PM" ""
    + "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files (x86)\google\update\googleupdate.exe" "1/21/2015 5:07 PM" ""
    + "hpqwmiex" "HP Software Framework WMI Service" "Hewlett-Packard Company" "c:\program files (x86)\hewlett-packard\shared\hpqwmiex.exe" "4/28/2015 12:15 PM" ""
    + "hpsrv" "HpService" "Hewlett-Packard Company" "c:\windows\system32\hpservice.exe" "9/24/2012 7:32 AM" ""
    + "HPSupportSolutionsFrameworkService" "This service allows for the detection of HP products and enables identification of support solutions for detected products." "HP Inc." "c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe" "12/6/2016 12:40 PM" ""
    + "HPWMISVC" "HP Quick Launch WMI Service" "Hewlett-Packard Development Company, L.P." "c:\program files (x86)\hewlett-packard\hp quick launch\hpwmisvc.exe" "9/6/2012 10:51 PM" ""
    + "iBtSiva" "Intel(R) Wireless Bluetooth(R) iBtSiva Service" "Intel Corporation" "c:\program files (x86)\intel\bluetooth\ibtsiva.exe" "3/19/2015 4:37 PM" ""
    + "igfxCUIService1.0.0.0" "Service for Intel(R) HD Graphics Control Panel" "Intel Corporation" "c:\windows\system32\igfxcuiservice.exe" "12/21/2015 11:43 AM" ""
    + "Intel(R) Capability Licensing Service Interface" "Version: 1.23.216.0" "Intel(R) Corporation" "c:\program files\intel\icls client\heciserver.exe" "12/8/2011 7:38 AM" ""
    + "Intel(R) ME Service" "Intel® Manageability Engine Service (Intel® ME Service)" "" "c:\program files (x86)\intel\intel(r) management engine components\fwservice\intelmefwservice.exe" "12/16/2011 10:25 AM" ""
    + "iPod Service" "iPod hardware management services" "Apple Inc." "c:\program files\ipod\bin\ipodservice.exe" "12/6/2016 2:10 AM" ""
    + "jhi_service" "Intel(R) Dynamic Application Loader Host Interface Service - Allows applications to access the local Intel (R) DAL" "Intel Corporation" "c:\program files (x86)\intel\intel(r) management engine components\dal\jhi_service.exe" "12/16/2011 10:50 AM" ""
    + "LMS" "Allows applications to access the local Intel(R) Management and Security Application using its locally-available selected network interfaces." "Intel Corporation" "c:\program files (x86)\intel\intel(r) management engine components\lms\lms.exe" "12/16/2011 10:34 AM" ""
    + "Microsoft Office Groove Audit Service" "Groove Audit Service" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\grooveauditservice.exe" "2/26/2009 4:44 AM" ""
    + "MyWiFiDHCPDNS" "Wireless PAN DHCP and DNS Server" "" "c:\program files\intel\wifi\bin\pandhcpdns.exe" "7/9/2015 1:38 AM" ""
    + "odserv" "Run portions of Microsoft Office Diagnostics." "Microsoft Corporation" "c:\program files (x86)\common files\microsoft shared\office12\odserv.exe" "7/19/2011 9:12 PM" ""
    + "ose" "Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports." "Microsoft Corporation" "c:\program files (x86)\common files\microsoft shared\source engine\ose.exe" "10/26/2006 1:00 PM" ""
    + "RegSrvc" "Provides registry access to all Intel® PROSet/Wireless Software components" "Intel(R) Corporation" "c:\program files\common files\intel\wirelesscommon\regsrvc.exe" "7/9/2015 1:36 AM" ""
    + "SkypeUpdate" "Enables the detection, download and installation of updates for Skype." "Skype Technologies" "c:\program files (x86)\skype\updater\updater.exe" "9/20/2016 4:51 AM" ""
    + "STacSV" "Manages audio jack configurations." "IDT, Inc." "c:\program files\idt\wdm\stacsv64.exe" "7/24/2012 12:17 AM" ""
    + "SynTPEnhService" "64-bit Synaptics Pointing Enhance Service" "Synaptics Incorporated" "c:\program files\synaptics\syntp\syntpenhservice.exe" "7/28/2015 1:41 PM" ""
    + "TrueService" "TrueAPI Server" "AuthenTec, Inc." "c:\program files\common files\authentec\trueservice.exe" "1/7/2013 8:30 PM" ""
    + "UNS" "Intel(R) Management and Security Application User Notification Service - Updates the Windows Event Log with notifications of pre defined events received from the local Intel(R) Management and Security Application Device." "Intel Corporation" "c:\program files (x86)\intel\intel(r) management engine components\uns\uns.exe" "12/16/2011 10:36 AM" ""
    + "WdNisSvc" "Helps guard against intrusion attempts targeting known and newly discovered vulnerabilities in network protocols" "Microsoft Corporation" "c:\program files\windows defender\nissrv.exe" "7/15/2016 6:24 PM" ""
    + "WinDefend" "Helps protect users from malware and other potentially unwanted software" "Microsoft Corporation" "c:\program files\windows defender\msmpeng.exe" "7/15/2016 6:27 PM" ""
    + "WMPNetworkSvc" "Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play" "Microsoft Corporation" "c:\program files\windows media player\wmpnetwk.exe" "9/6/2016 8:41 PM" ""
    + "WsAppService" "Wondershare Application Framework Service" "Wondershare" "c:\program files (x86)\wondershare\waf\2.3.1.1\wsappservice.exe" "10/9/2016 5:50 PM" ""
    + "ZeroConfigService" "Manages the zero configuration service for all the Intel® PROSet/Wireless Software components." "Intel® Corporation" "c:\program files\intel\wifi\bin\zeroconfigservice.exe" "7/9/2015 1:54 AM" ""
    "HKLM\System\CurrentControlSet\Services" "" "" "" "12/31/2016 2:48 PM" ""
    + "3ware" "LSI 3ware SCSI Storport Driver" "LSI" "c:\windows\system32\drivers\3ware.sys" "5/18/2015 2:28 PM" ""
    + "Accelerometer" "HP Accelerometer" "Hewlett-Packard Company" "c:\windows\system32\drivers\accelerometer.sys" "9/24/2012 7:31 AM" ""
    + "ADP80XX" "PMC-Sierra Storport Driver For SPC8x6G SAS/SATA controller" "PMC-Sierra" "c:\windows\system32\drivers\adp80xx.sys" "4/9/2015 12:49 PM" ""
    + "amdsata" "AHCI 1.3 Device Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdsata.sys" "5/14/2015 4:14 AM" ""
    + "amdsbs" "AMD Technology AHCI Compatible Controller Driver for Windows - AMD64 platform" "AMD Technologies Inc." "c:\windows\system32\drivers\amdsbs.sys" "12/11/2012 1:21 PM" ""
    + "amdxata" "Storage Filter Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdxata.sys" "4/30/2015 4:55 PM" ""
    + "AMPPAL" "Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\amppal.sys" "7/29/2013 2:55 AM" ""
    + "AMPPALP" "@oem49.inf,%AMPPALP_Desc%;Intel(r) Centrino(r) Wireless Bluetooth(r) + High Speed Protocol" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\amppal.sys" "7/29/2013 2:55 AM" ""
    + "arcsas" "Adaptec SAS RAID WS03 Driver" "PMC-Sierra, Inc." "c:\windows\system32\drivers\arcsas.sys" "4/9/2015 11:12 AM" ""
    + "aswHwid" "avast! HardwareID" "AVAST Software" "c:\windows\system32\drivers\aswhwid.sys" "8/18/2016 6:12 AM" ""
    + "aswKbd" "avast! keyboard filter driver (aswKbd)" "AVAST Software" "c:\windows\system32\drivers\aswkbd.sys" "8/18/2016 6:12 AM" ""
    + "aswMonFlt" "avast! mini-filter driver (aswMonFlt)" "AVAST Software" "c:\windows\system32\drivers\aswmonflt.sys" "8/18/2016 6:30 AM" ""
    + "aswRdr" "avast! WFP Redirect driver" "AVAST Software" "c:\windows\system32\drivers\aswrdr2.sys" "8/18/2016 6:12 AM" ""
    + "aswRvrt" "avast! Revert" "AVAST Software" "c:\windows\system32\drivers\aswrvrt.sys" "8/18/2016 6:12 AM" ""
    + "aswSnx" "avast! virtualization driver (aswSnx)" "AVAST Software" "c:\windows\system32\drivers\aswsnx.sys" "9/12/2016 4:37 AM" ""
    + "aswSP" "avast! Self Protection" "AVAST Software" "c:\windows\system32\drivers\aswsp.sys" "9/12/2016 4:59 AM" ""
    + "aswStm" "avast! StreamFilter Callout Driver" "AVAST Software" "c:\windows\system32\drivers\aswstm.sys" "8/18/2016 6:36 AM" ""
    + "aswVmm" "avast! VM Monitor" "AVAST Software" "c:\windows\system32\drivers\aswvmm.sys" "10/6/2016 1:26 AM" ""
    + "b06bdrv" "QLogic Gigabit Ethernet VBD" "QLogic Corporation" "c:\windows\system32\drivers\bxvbda.sys" "5/24/2016 11:03 PM" ""
    + "bcmfn" "BCM Function 2 Device Driver" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\bcmfn.sys" "6/8/2015 12:32 AM" ""
    + "bcmfn2" "BCM Function 2 Device Driver" "Windows (R) Win 7 DDK provider" "c:\windows\system32\drivers\bcmfn2.sys" "3/16/2014 2:07 AM" ""
    + "btmhsf" "Bluetooth HighSpeed Filter Driver" "Intel Corporation" "c:\windows\system32\drivers\btmhsf.sys" "11/29/2011 11:10 PM" ""
    + "cht4iscsi" "Chelsio iSCSI VMiniport Driver" "Chelsio Communications" "c:\windows\system32\drivers\cht4sx64.sys" "4/20/2016 1:54 AM" ""
    + "cht4vbd" "Virtual Bus Driver for Chelsio ® T4 Chipset" "Chelsio Communications" "c:\windows\system32\drivers\cht4vx64.sys" "4/14/2016 11:32 PM" ""
    + "clwvd" "CyberLink WebCam Virtual Driver" "CyberLink Corporation" "c:\windows\system32\drivers\clwvd.sys" "8/3/2012 2:49 AM" ""
    + "cpuz140" "CPUID Driver" "CPUID" "c:\users\natalie\appdata\local\temp\cpuz140\cpuz140_x64.sys" "8/14/2016 11:15 AM" ""
    + "ebdrv" "QLogic 10 GigE VBD" "QLogic Corporation" "c:\windows\system32\drivers\evbda.sys" "5/24/2016 11:01 PM" ""
    + "GEARAspiWDM" "CD DVD Filter" "GEAR Software Inc." "c:\windows\system32\drivers\gearaspiwdm.sys" "5/3/2012 11:56 AM" ""
    + "hpdskflt" "HP Disk Filter - SATA/RAID" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpdskflt.sys" "9/24/2012 7:31 AM" ""
    + "HpSAMD" "Smart Array SAS/SATA Controller Media Driver" "Hewlett-Packard Company" "c:\windows\system32\drivers\hpsamd.sys" "3/26/2013 1:36 PM" ""
    + "hswpan" "@oem33.inf,%OZWPAN_DESC%;WPAN Driver" "Ozmo Inc" "c:\windows\system32\drivers\hswpan.sys" "12/5/2011 4:04 AM" ""
    + "iagpio" "Intel(R) Serial IO GPIO Controller Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\iagpio.sys" "2/17/2016 11:35 PM" ""
    + "iai2c" "Intel(R) Serial IO I2C Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\iai2c.sys" "9/21/2015 10:53 PM" ""
    + "iaLPSS2i_GPIO2" "Intel(R) Serial IO GPIO Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_gpio2.sys" "3/2/2016 6:06 PM" ""
    + "iaLPSS2i_I2C" "Intel(R) Serial IO I2C Driver v2" "Intel Corporation" "c:\windows\system32\drivers\ialpss2i_i2c.sys" "3/2/2016 6:06 PM" ""
    + "iaLPSSi_GPIO" "Intel(R) Serial IO GPIO Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\ialpssi_gpio.sys" "2/2/2015 1:00 AM" ""
    + "iaLPSSi_I2C" "Intel(R) Serial IO I2C Controller Driver" "Intel Corporation" "c:\windows\system32\drivers\ialpssi_i2c.sys" "2/24/2015 7:52 AM" ""
    + "iaStorAV" "Intel(R) Rapid Storage Technology driver (inbox) - x64" "Intel Corporation" "c:\windows\system32\drivers\iastorav.sys" "2/19/2015 4:08 AM" ""
    + "iaStorV" "Intel Matrix Storage Manager driver - x64" "Intel Corporation" "c:\windows\system32\drivers\iastorv.sys" "4/11/2011 10:48 AM" ""
    + "ibbus" "InfiniBand Fabric Bus Driver" "Mellanox" "c:\windows\system32\drivers\ibbus.sys" "4/10/2016 5:46 AM" ""
    + "ibtfltcoex" "Intel(R) Wireless Bluetooth(R) Driver" "Intel Corporation" "c:\windows\system32\drivers\ibtfltcoex.sys" "6/18/2015 1:14 PM" ""
    + "igfx" "Intel Graphics Kernel Mode Driver" "Intel Corporation" "c:\windows\system32\drivers\igdkmd64.sys" "12/21/2015 11:46 AM" ""
    + "intaud_WaveExtensible" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\intelaud.sys" "7/8/2015 2:17 PM" ""
    + "IntcDAud" "Intel(R) Display Audio Driver" "Intel(R) Corporation" "c:\windows\system32\drivers\intcdaud.sys" "9/9/2014 4:13 AM" ""
    + "iusb3hcs" "Intel(R) USB 3.0 Host Controller Switch Driver" "Intel Corporation" "c:\windows\system32\drivers\iusb3hcs.sys" "12/5/2011 2:11 AM" ""
    + "iwdbus" "Intel® WiDi Solution" "Intel Corporation" "c:\windows\system32\drivers\iwdbus.sys" "11/19/2015 3:37 PM" ""
    + "LSI_SAS" "LSI Fusion-MPT SAS Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas.sys" "3/25/2015 11:36 AM" ""
    + "LSI_SAS2i" "LSI SAS Gen2 Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sas2i.sys" "3/28/2016 10:49 AM" ""
    + "LSI_SAS3i" "Avago SAS Gen3 Driver (StorPort)" "Avago Technologies" "c:\windows\system32\drivers\lsi_sas3i.sys" "3/28/2016 10:49 AM" ""
    + "LSI_SSS" "LSI SSS PCIe/Flash Driver (StorPort)" "LSI Corporation" "c:\windows\system32\drivers\lsi_sss.sys" "3/15/2013 3:39 PM" ""
    + "megasas" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\megasas.sys" "3/4/2015 6:36 PM" ""
    + "megasas2i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\megasas2i.sys" "7/22/2016 1:36 PM" ""
    + "megasr" "LSI MegaRAID Software RAID Driver" "LSI Corporation, Inc." "c:\windows\system32\drivers\megasr.sys" "6/3/2013 2:02 PM" ""
    + "MEIx64" "Intel(R) Management Engine Interface" "Intel Corporation" "c:\windows\system32\drivers\hecix64.sys" "7/2/2012 2:14 PM" ""
    + "mlx4_bus" "MLX4 Bus Driver" "Mellanox" "c:\windows\system32\drivers\mlx4_bus.sys" "4/10/2016 5:49 AM" ""
    + "mvumis" "Marvell Flash Controller Driver" "Marvell Semiconductor, Inc." "c:\windows\system32\drivers\mvumis.sys" "5/23/2014 12:39 PM" ""
    + "ndfltr" "NetworkDirect Support Filter Driver" "Mellanox" "c:\windows\system32\drivers\ndfltr.sys" "4/10/2016 5:46 AM" ""
    + "NetAdapterCx" "" "" "c:\windows\system32\drivers\netadaptercx.sys" "7/15/2016 6:28 PM" ""
    + "NETwNe64" "Intel® Wireless WiFi Link Driver" "Intel Corporation" "c:\windows\system32\drivers\netwew01.sys" "1/6/2015 8:19 AM" ""
    + "nvraid" "NVIDIA® nForce(TM) RAID Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvraid.sys" "4/21/2014 10:28 AM" ""
    + "nvstor" "NVIDIA® nForce(TM) Sata Performance Driver" "NVIDIA Corporation" "c:\windows\system32\drivers\nvstor.sys" "4/21/2014 10:34 AM" ""
    + "percsas2i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\percsas2i.sys" "3/14/2016 4:50 PM" ""
    + "percsas3i" "MEGASAS RAID Controller Driver for Windows" "Avago Technologies" "c:\windows\system32\drivers\percsas3i.sys" "3/4/2016 1:22 PM" ""
    + "RSP2STOR" "Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7/Win8" "Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtsp2stor.sys" "5/14/2015 11:44 PM" ""
    + "rt640x64" "Realtek 8136/8168/8169 NDIS 6.40 64-bit Driver " "Realtek " "c:\windows\system32\drivers\rt640x64.sys" "1/21/2016 12:17 AM" ""
    + "SiSRaid2" "SiS RAID Stor Miniport Driver" "Silicon Integrated Systems Corp." "c:\windows\system32\drivers\sisraid2.sys" "9/24/2008 10:28 AM" ""
    + "SiSRaid4" "SiS AHCI Stor-Miniport Driver" "Silicon Integrated Systems" "c:\windows\system32\drivers\sisraid4.sys" "10/1/2008 1:56 PM" ""
    + "SmbDrvI" "Synaptics SMBus Driver" "Synaptics Incorporated" "c:\windows\system32\drivers\smb_driver_intel.sys" "7/28/2015 12:08 PM" ""
    + "stexstor" "Promise SuperTrak EX Series Driver for Windows x64" "Promise Technology, Inc." "c:\windows\system32\drivers\stexstor.sys" "11/26/2012 4:02 PM" ""
    + "STHDA" "IDT PC Audio" "IDT, Inc." "c:\windows\system32\drivers\stwrt64.sys" "7/24/2012 12:05 AM" ""
    + "SynTP" "Synaptics Touchpad Win64 Driver" "Synaptics Incorporated" "c:\windows\system32\drivers\syntp.sys" "7/28/2015 12:08 PM" ""
    + "USBAAPL64" "Apple Mobile Device USB Driver" "Apple, Inc." "c:\windows\system32\drivers\usbaapl64.sys" "6/10/2015 10:08 PM" ""
    + "vsmraid" "VIA RAID DRIVER FOR AMD-X86-64" "VIA Technologies Inc.,Ltd" "c:\windows\system32\drivers\vsmraid.sys" "4/22/2014 11:21 AM" ""
    + "VSTXRAID" "VIA StorX RAID Controller Driver" "VIA Corporation" "c:\windows\system32\drivers\vstxraid.sys" "1/21/2013 11:00 AM" ""
    + "WinMad" "Kernel WinMad" "Mellanox" "c:\windows\system32\drivers\winmad.sys" "4/10/2016 5:46 AM" ""
    + "WinVerbs" "Kernel WinVerbs" "Mellanox" "c:\windows\system32\drivers\winverbs.sys" "4/10/2016 5:46 AM" ""
    + "WirelessButtonDriver64" "HP Wireless Button Driver" "HP" "c:\windows\system32\drivers\wirelessbuttondriver64.sys" "7/25/2015 1:52 PM" ""
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers" "" "" "" "9/25/2016 8:53 AM" ""
    + "Adobe Type Manager" "Windows NT OpenType/Type 1 Font Driver" "Adobe Systems Incorporated" "c:\windows\system32\atmfd.dll" "11/2/2016 2:31 AM" ""
    "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "12/10/2016 12:59 PM" ""
    + "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm" "7/15/2016 6:26 PM" ""
    + "vidc.tsc2" "TechSmith Screen Codec 2" "TechSmith Corporation" "c:\windows\syswow64\tsc2_codec64.dll" "4/16/2012 7:47 AM" ""
    + "vidc.tscc" "TechSmith Screen Capture Codec" "TechSmith Corporation" "c:\windows\syswow64\tsccvid64.dll" "7/19/2010 11:34 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "9/25/2016 9:09 AM" ""
    + "msacm.ac3acm" "AC-3 ACM Decompressor" "fccHandler" "c:\windows\syswow64\ac3acm.acm" "2/4/2004 7:11 PM" ""
    + "msacm.alf2cd" "NCT ALF2CD Audio CODEC" "NCT Company" "c:\windows\syswow64\alf2cd.acm" "9/10/2001 10:26 PM" ""
    + "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\syswow64\l3codeca.acm" "7/15/2016 5:41 PM" ""
    + "msacm.l3codec" "MPEG Audio Layer-3 Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\syswow64\l3codecp.acm" "7/15/2016 5:43 PM" ""
    + "msacm.lame" "LAME Audio Encoder" "" "c:\windows\syswow64\lame.ax" "8/1/2005 4:43 AM" ""
    + "msacm.scg726" "SHARP G.726 ACM Audio Decoder" "SHARP Corporation" "c:\windows\syswow64\scg726.acm" "3/14/2000 2:55 AM" ""
    + "msacm.voxacm160" "Voxware Audio Compression Manager Driver" "Voxware, Inc." "c:\windows\syswow64\vct3216.acm" "6/10/1998 10:42 AM" ""
    + "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\syswow64\iccvid.dll" "7/15/2016 5:42 PM" ""
    + "vidc.DIVX" "DivX Video for Windows Codec" "DivXNetworks, Inc." "c:\windows\syswow64\divx.dll" "4/23/2003 5:34 PM" ""
    + "vidc.dvsd" "MainConcept DV Codec" "MainConcept" "c:\windows\syswow64\mcdvd_32.dll" "2/18/2001 4:18 PM" ""
    + "vidc.LAGS" "Lagarith" " " "c:\windows\syswow64\lagarith.dll" "12/7/2011 4:32 PM" ""
    + "vidc.tsc2" "TechSmith Screen Codec 2" "TechSmith Corporation" "c:\windows\syswow64\tsc2_codec32.dll" "4/16/2012 7:45 AM" ""
    + "vidc.tscc" "TechSmith Screen Capture Codec" "TechSmith Corporation" "c:\windows\syswow64\tsccvid.dll" "7/19/2010 11:33 AM" ""
    + "vidc.VP60" "VP6 VIDEO FOR WINDOWS CODEC " "On2.com" "c:\windows\syswow64\vp6vfw.dll" "12/10/2004 7:03 AM" ""
    + "vidc.VP61" "VP6 VIDEO FOR WINDOWS CODEC " "On2.com" "c:\windows\syswow64\vp6vfw.dll" "12/10/2004 7:03 AM" ""
    + "vidc.VP62" "VP6 VIDEO FOR WINDOWS CODEC " "On2.com" "c:\windows\syswow64\vp6vfw.dll" "12/10/2004 7:03 AM" ""
    + "vidc.xvid" "" "" "c:\windows\syswow64\xvidvfw.dll" "7/3/2004 10:08 AM" ""
    "HKLM\Software\Classes\Filter" "" "" "" "9/25/2016 9:06 AM" ""
    + "iZotope Consumer Restoration" "iZotope Consumer Restoration" "iZotope, Inc." "c:\program files (x86)\common files\techsmith shared\izotope\izotope_consumerrestoration.dll" "7/12/2006 9:55 AM" ""
    + "iZotope Vocal Enhancement" "iZotope Vocal Enhancement" "iZotope, Inc." "c:\program files (x86)\common files\techsmith shared\izotope\izotope_vocalenhancement.dll" "7/12/2006 10:04 AM" ""
    + "LAME Audio Encoder" "LAME Audio Encoder" "" "c:\program files (x86)\techsmith\camtasia studio 8\lame_dshow.ax" "1/26/2012 9:01 AM" ""
    + "LAME Audio Encoder" "LAME Audio Encoder" "" "c:\windows\syswow64\lame.ax" "8/1/2005 4:43 AM" ""
    "HKLM\Software\Wow6432Node\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" "" "11/8/2016 9:50 PM" ""
    + "AsyncEx" "VisioForge AsyncEx Filter" "VisioForge" "c:\users\natalie\appdata\roaming\windsolutions\copytransmanager\copytransmanager.ax" "6/19/1992 2:22 PM" ""
    + "Capture File Writer" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "DivX Decoder Filter" "DivX (TM) Decoder Filter" "DivXNetworks, Inc." "c:\windows\syswow64\divxdec.ax" "4/23/2003 5:29 PM" ""
    + "DS Video Buffer Filter" "WiDiAgent.dll COM object." "Intel Corporation" "c:\program files (x86)\common files\intel corporation\widiagent\dsbuffer_video.ax" "12/20/2011 5:41 PM" ""
    + "Intel® Mux Renderer" "Intel(R) TS Mux / Network Renderer" "Intel Corporation" "c:\program files (x86)\common files\intel corporation\widiagent\intelmux.dll" "12/20/2011 5:41 PM" ""
    + "Intel®WiDi H264 encoder" "" "" "c:\program files (x86)\common files\intel corporation\widiagent\h264_enc_filter.dll" "12/20/2011 5:39 PM" ""
    + "LAME Audio Encoder" "LAME Audio Encoder" "" "c:\program files (x86)\techsmith\camtasia studio 8\lame_dshow.ax" "1/26/2012 9:01 AM" ""
    + "LAME Audio Encoder" "LAME Audio Encoder" "" "c:\windows\syswow64\lame.ax" "8/1/2005 4:43 AM" ""
    + "MainConcept AAC Encoder" "AAC audio encoder filter" "MainConcept GmbH" "c:\program files (x86)\common files\intel corporation\mainconcept filters\mc_enc_aac_ds.ax" "3/23/2009 11:02 AM" ""
    + "MPEG Layer-3 Decoder" "MPEG Layer-3 Audio Decoder" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\syswow64\l3codecx.ax" "3/11/1999 9:42 AM" ""
    + "Record Queue" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "TechSmith Camera Adjust" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith File Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Floating Point Wave Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Flv Key Frame Setter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Force Color32A" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ForceColor 24" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ForceColor 32" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ForceColor 555" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ForceColor 565" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ForceColor 8" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Frame Rate Tuner" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Frame Skip Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Grabber Sample Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Image Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Overlay" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Perf Skip Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith PushBitmap Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith PushBitmap Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith PushVMR Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "Techsmith Quicktime MOV Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Simple PIP" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith SimplePushBitmap Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Sound Effects Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Splitter Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "Techsmith Structured Storage Writer" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith SWF Writer" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Time Adjust" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Title Source" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Wave Buffer" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith Wave Dest" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith WMFSDK Writer" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "TechSmith ZoomPIP Filter" "Camtasia Studio DirectShow Filters" "TechSmith Corporation" "c:\program files (x86)\techsmith\camtasia studio 8\camtasiafilters.dll" "6/28/2012 6:33 AM" ""
    + "VSDC Video Decoder" "mslvddsfilter3 ActiveX DLL" "Flash-Integro LLC" "c:\windows\syswow64\mslvddsfilter3.ax" "7/1/2016 3:10 AM" ""
    + "WD Audio Filter" "WiDi Audio Source Filter." "Intel Corporation" "c:\program files (x86)\common files\intel corporation\widiagent\wdaudiofilter.dll" "12/20/2011 5:41 PM" ""
    + "WD Secure Source Filter" "Intel® WiDi Secure Video Source Filter." "Intel Corporation" "c:\program files (x86)\common files\intel corporation\widiagent\wdsecuresourcefilter.dll" "12/20/2011 5:41 PM" ""
    + "WDSource Filter" "WiDi Video Source Filter." "Intel Corporation" "c:\program files (x86)\common files\intel corporation\widiagent\wdsourcefilter.dll" "12/20/2011 5:41 PM" ""
    + "WM VIH2 Fix" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "WMT DV Extract Filter" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "WMT Sample Info Filter" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "WMT Switch Filter" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "WMT Virtual Renderer" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "WMT Virtual Source" "Photo Gallery Video Acquisition Filters" "Microsoft Corporation" "c:\program files (x86)\windows live\photo gallery\wlxvafilt.dll" "3/31/2014 8:27 PM" ""
    + "XviD MPEG-4 Video Decoder" "" "" "c:\windows\syswow64\xvid.ax" "9/6/2004 5:06 AM" ""
    + "{5D6FDA77-E577-49C8-B397-CD82D679190A}" "TechSmith DirectShow Source Filters" "TechSmith" "c:\program files (x86)\techsmith\camtasia studio 8\timelinefilters.dll" "6/12/2012 9:49 AM" ""
    + "{5E0FE1E0-8194-44F4-AAC9-447C66FF3234}" "TechSmith DirectShow Source Filters" "TechSmith" "c:\program files (x86)\techsmith\camtasia studio 8\timelinefilters.dll" "6/12/2012 9:49 AM" ""
    + "{6FD8D3A8-D3E1-467A-BF46-FB81C73D85AB}" "TechSmith DirectShow Source Filters" "TechSmith" "c:\program files (x86)\techsmith\camtasia studio 8\timelinefilters.dll" "6/12/2012 9:49 AM" ""
    + "{E91EC6D0-29DE-4FDC-A6F0-B02B2A3BCB96}" "TechSmith DirectShow Source Filters" "TechSmith" "c:\program files (x86)\techsmith\camtasia studio 8\timelinefilters.dll" "6/12/2012 9:49 AM" ""
    "HKLM\SOFTWARE\Classes\Htmlfile\Shell\Open\Command\(Default)" "" "" "" "9/25/2016 9:48 AM" ""
    + "C:\Program Files\Internet Explorer\IEXPLORE.EXE" "Internet Explorer" "Microsoft Corporation" "c:\program files\internet explorer\iexplore.exe" "7/15/2016 6:17 PM" ""
    "HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries" "" "" "" "10/11/2016 6:55 PM" ""
    + "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files (x86)\bonjour\mdnsnsp.dll" "8/12/2015 2:48 PM" ""
    "HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\NameSpace_Catalog5\Catalog_Entries64" "" "" "" "10/11/2016 6:55 PM" ""
    + "mdnsNSP" "Bonjour Namespace Provider" "Apple Inc." "c:\program files\bonjour\mdnsnsp.dll" "8/12/2015 2:47 PM" ""
    "HKLM\SYSTEM\CurrentControlSet\Control\Lsa\Security Packages" "" "" "" "12/23/2016 3:51 PM" ""
    + "livessp" "" "" "File not found: livessp" "" ""
    "WMI Database Entries - run as Administrator for complete scan" "" "" "" "" ""
    + "BVTConsumer" "" "" "File not found: KernCap.vbs" "" ""
    "HKLM\Software\Microsoft\Office\Outlook\Addins" "" "" "" "9/25/2016 9:07 AM" ""
    + "Connect Class" "OutlookChangeNotifier" "Apple Inc." "c:\program files\common files\apple\mobile device support\outlookchangenotifieraddin.dll" "4/20/2016 10:32 PM" ""
    "HKCU\Software\Microsoft\Office\Outlook\Addins" "" "" "" "9/25/2016 9:02 AM" ""
    + "{5B7AB748-6D2E-4827-90A5-32B426DC61B7}" "" "" "" "9/25/2016 9:02 AM" ""
    + "{D614B4AF-F5E6-4A03-AE81-37BA64372538}" "" "" "" "9/25/2016 9:02 AM" ""
    + "{EFEF7FDB-0CED-4FB6-B3BB-3C50D39F4120}" "" "" "" "9/25/2016 9:02 AM" ""
    + "{F959DBBB-3867-41F2-8E5F-3B8BEFAA81B3}" "" "" "" "9/25/2016 9:02 AM" ""
    "HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Addins" "" "" "" "9/25/2016 9:09 AM" ""
    + "COM Addin for Microsoft Office Outlook Connector" "Microsoft Outlook Hotmail Connector" "Microsoft Corporation" "c:\program files (x86)\common files\system\msmapi\msncon32.dll" "6/29/2010 7:21 AM" ""
    + "Groove OutlookProxyAddIn" "GrooveTransceiver Module" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\groovetransceiver.dll" "2/26/2009 10:00 AM" ""
    + "Microsoft VBA for Outlook Addin" "Outlook VBA Integration Add-In" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\addins\outlvba.dll" "11/18/2014 7:48 AM" ""
    + "OMS Connect class" "Microsoft Outlook Mobile Service" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\omsmain.dll" "11/18/2014 7:54 AM" ""
    + "OneNote Notes about Outlook Items" "Microsoft Office OneNote Outlook Add-in" "Microsoft Corporation" "c:\program files (x86)\microsoft office\office12\onbttnol.dll" "8/29/2011 10:40 PM" ""
    "HKCU\Software\Microsoft\Office\Access\Addins" "" "" "" "9/25/2016 9:02 AM" ""
    + "{351C19A9-79EE-4274-BE26-F734A2372439}" "" "" "" "9/25/2016 9:02 AM" ""


    Step 4 -

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:07:22 PM, on 12/31/2016
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.14393.0000)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\HP SimplePass\TouchControl.exe
    C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe
    C:\Users\Natalie\AppData\Local\Microsoft\OneDrive\OneDrive.exe
    C:\Users\Natalie\AppData\Local\AOL\AIM\aim.exe
    C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
    C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
    C:\Program Files\AVAST Software\Avast\avastui.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
    C:\Program Files (x86)\Ad Muncher\AdMunch.exe
    C:\Program Files (x86)\Skype\Phone\Skype.exe
    C:\Users\Natalie\AppData\Roaming\IMVUClient\IMVUQualityAgent.exe
    C:\Users\Natalie\AppData\Roaming\IMVUClient\IMVUClient.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Natalie\AppData\Roaming\uTorrent\uTorrent.exe
    C:\Users\Natalie\AppData\Roaming\uTorrent\updates\3.4.9_42973\utorrentie.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Natalie\Desktop\New folder\Autoruns.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Natalie\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=
    O2 - BHO: (no name) - {451C804F-C205-4F03-B48E-537EC94937BF} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\jp2ssv.dll
    O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
    O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
    O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
    O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
    O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SilentCleanService] C:\Program Files (x86)\iMobie\AnyTrans\${CHECK_RUNSERVICE_NAME}
    O4 - HKLM\..\Run: [Ad Muncher] "C:\Program Files (x86)\Ad Muncher\AdMunch.exe" /bt
    O4 - HKCU\..\Run: [OneDrive] "C:\Users\Natalie\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    O4 - HKCU\..\Run: [AIM for Windows] "C:\Users\Natalie\AppData\Local\AOL\AIM\aim.exe"
    O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE/3000
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Protocol: WSWSVCUchrome - {1CA93FF0-A218-44F1 - (no file)
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Unknown owner - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDevice.exe
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: @oem11.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\WINDOWS\system32\Hpservice.exe (file missing)
    O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
    O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    O23 - Service: Intel Bluetooth Service (iBtSiva) - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\ibtsiva.exe
    O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
    O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel(R) ME Service - Unknown owner - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
    O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
    O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: TrueAPI Service component (TrueService) - AuthenTec, Inc. - C:\Program Files\Common Files\AuthenTec\TrueService.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Wondershare Application Framework Service (WsAppService) - Wondershare - C:\Program Files (x86)\Wondershare\WAF\2.3.1.1\WsAppService.exe
    O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

    --
    End of file - 15506 bytes


    Step 5 -

    # AdwCleaner v6.041 - Logfile created 31/12/2016 at 15:15:20
    # Updated on 16/12/2016 by Malwarebytes
    # Database : 2016-12-30.1 [Server]
    # Operating System : Windows 10 Home (X64)
    # Username : Natalie - NATALIE-HP
    # Running from : C:\Users\Natalie\Downloads\adwcleaner_6.041.exe
    # Mode: Clean
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****



    ***** [ Folders ] *****

    [-] Folder deleted: C:\Program Files (x86)\Common Files\Software Update Utility


    ***** [ Files ] *****



    ***** [ DLL ] *****



    ***** [ WMI ] *****



    ***** [ Shortcuts ] *****



    ***** [ Scheduled Tasks ] *****



    ***** [ Registry ] *****

    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdate
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
    [-] Key deleted: HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
    [#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\dnUpdate
    [#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
    [#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
    [#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
    [#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
    [-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
    [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
    [-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
    [-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
    [-] Key deleted: HKLM\SOFTWARE\Classes\AppID\dnu.EXE


    ***** [ Web browsers ] *****



    *************************

    :: "Tracing" keys deleted
    :: Winsock settings cleared

    *************************

    C:\AdwCleaner\AdwCleaner[C0].txt - [2353 Bytes] - [31/12/2016 15:15:20]
    C:\AdwCleaner\AdwCleaner[S0].txt - [2548 Bytes] - [31/12/2016 15:14:22]

    ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2499 Bytes] ##########

    Step 6 -
     
  15. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    And the audio on my laptop is fine BUT when I listen to music or watch a movie or whatever the audio gets louder than usual and does an echo thingy too I don't know how to describe it.
     
  16. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    And the website I could not get to work is working now. But I did get that HP cannot connect thingy a handful of times from the same website. If you want to know what site it is it was the dating website Plenty of Fish.
     
  17. Arctos

    Arctos Beware of the Bear... iHF Veteran Advisor WCG Team Member

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    Because that's the way of the web, sometimes there are server problems so you cannot connect. I would not use HP diagnostics stuff, I uninstalled their rubbish the same day as I got my new HP notebook in November.

    Crush has had a couple of glitches here at the forum and I have not been able to connect here.

    It will not be malware that's for sure, I have been on the internet since around 1998 and on BBS's before then and there has always been glitches connecting at times...
     
  18. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Ah alright then. What about my audio problem?
     
  19. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    I still have the JTR Scan going, how long will that take?
     
  20. Arctos

    Arctos Beware of the Bear... iHF Veteran Advisor WCG Team Member

    Joined:
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    If you use Win Media Player try another one the best going at the moment is VLC from here at the developers website.

    http://www.videolan.org/vlc/download-windows.html

    I would not have a clue as I have never used it...
     
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