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Is my Laptop About to Die?

Discussion in 'Virus, Spyware and Malware Removal Help' started by napy666, Dec 27, 2016.

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  1. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    You need not be sorry about anything young one. Old LC has not been feeling well and can not spend much time online. That is the only reason I have not been more involved. I will try to find some answers for you but it will take me some time so I must ask for your patience and forgiveness. :)
     
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  2. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Alright sounds good to me then. :)
     
  3. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    Napy, I have read back thru this thread and the other posted by you and I must tell you that old LC have a headache. Fortunate for you I have medication for that. :D

    Now if you would be kind enough to clarify some things for me.

    1st. The sound issue didn't start until you upgraded to Windows 10. Is this correct?
    2nd. The sound issue only happens when the volume is above 50%?
    3rd. Your laptop has the IDT High-Definition (HD) Audio and you have the Beats Audio controller software installed?

    If you have answered yes to all three then go to HP Customer Support , download and install the drivers called High-Definition (HD) Audio Driver. These are audio drivers to fix known audio issues.
     
    Last edited: Jan 8, 2017
  4. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    1st - Yes and no when I first updated to Windows 10, the audio was working fine, a 50% or 100% just fine, the audio started acting up recently, like maybe this fall September to present time period maybe.

    2nd - It happens at 50%, 100% at all number really.

    3rd - Yes it has those two programs installed.

    4th - I did go there and download and install those drivers and the audio is still sounding the same way. :(
     
  5. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    The only thing left at the moment is go to the Windows Mobility Center and disable the HP 3D DriveGuard. I do not know what that would have to do with your issue but it has been suggested as a fix. :)
     
  6. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Sorry I don't know what that is and I don't want to disable it and risk my laptop getting more ruined. What is it?
     
  7. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    Remember posting this?

    2017-01-05_220220.png

    Just click disable protection to switch it off. You only need it off just long enough to test your audio then you can turn it back on if you feel uncomfortable with it off.
     
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  8. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Here's the thing, I did disable that and I tried the audio and the audio still sounded the same. Let's face it, nothing I do will fix this audio.
     
  9. Lord Chance

    Lord Chance iHelpForum Jester & Door Greeter iHF Veteran Advisor WCG Team Member

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    Then you are convinced? I will ask one of the MODs to close this out for you. :)
     
  10. napy666

    napy666 http://www.nataliezworld.com/ iHF Regular

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    Wait what convinced on what? My issue is not solved here. I want to know what the problem is here. Is it indeed my laptop's audio and sound card or is it my laptop getting ready to die out altogether?
     
  11. Arctos

    Arctos Beware of the Bear... iHF Veteran Advisor WCG Team Member

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  12. driver_ian

    driver_ian In at the Deep End... Administrator iHF Legend Security Advisor

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    Thread closed as requested.

    Please continue with this in your other thread in the Internal Hardware firums.
     
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