Is my Laptop About to Die?

[DCiAdmin]

Please reboot and retest. I'll be around

 

[napy666]

0k.

 

[napy666]

Nope audio still sounds the same.

 

[DCiAdmin]

Ugh...
You might as well put DriveGuard back to the way it was.

Were you using Malwarebytes before this issue started? Do you have Malwarebytes installed now? I've seen mention of a resource overhead with your model laptop and MBAM. That's a new on me, but certainly an easy test. MBAM could be disabled to see if there is conflict. Or if you have not yet reinstalled MBAM, then you know that isn't the issue.

I've seen one other suggestion. Let me try and track that down.

 

[napy666]

Ugh...
You might as well put DriveGuard back to the way it was.

Were you using Malwarebytes before this issue started? Do you have Malwarebytes installed now? I've seen mention of a resource overhead with your model laptop and MBAM. That's a new on me, but certainly an easy test. MBAM could be disabled to see if there is conflict. Or if you have not yet reinstalled MBAM, then you know that isn't the issue.

I've seen one other suggestion. Let me try and track that down.

I honestly don't think having a certain program is the problem. It is probably the audio drive or sound card or whatever it is. Why can't you accept that my laptop is just old?

 

[DCiAdmin]

LOL, I can certainly accept that your laptop may be showing its age. But that system also has some pretty top specs - it's a shame to see you not be able to get full life from the system.

But if you're done, so am I. Are you done?

 

[DCiAdmin]

Just found the other suggestion I had seen. No idea why this would have worked for the end user, but he states that it did, so might be worth a try for you.

I resolved the issue by setting the Power Option to PERFORMANCE.

 

[napy666]

Just found the other suggestion I had seen. No idea why this would have worked for the end user, but he states that it did, so might be worth a try for you.

How do I do that?

 

[DCiAdmin]

Power Options are found in Control Panel. Performance is likely one of the "show additional power plans"

 

[napy666]

Power Options are found in Control Panel. Performance is likely one of the "show additional power plans"

I don't see any of that stuff.

 

[DCiAdmin]

To access your Windows 7 power management plan, go to > Start and type > power options in the search field. Under > Control Panel pick the top result, i.e. > Power Options.Windows 7 offers three standard power plans: Balanced,Power saver, and High performance.

Perhaps that helps?

 

[napy666]

So which one do I pick? I see HP, Power Saver, and High Performance.

 

[DCiAdmin]

The end user I quoted stated that he selected Performance. I would select High Performance.

This is a setting you can easily reverse if you do not see improvement. As I don't use HP laptops, I'm not sure if a reboot would be required to make the change effective. You might try it.

 

[napy666]

The end user I quoted stated that he selected Performance. I would select High Performance.

This is a setting you can easily reverse if you do not see improvement. As I don't use HP laptops, I'm not sure if a reboot would be required to make the change effective. You might try it.

Nope still sounds the same sorry.

 

[DCiAdmin]

Then it's up to you if we proceed. You asked earlier why I can't just accept that your laptop is old. Is that what you want? Or would you like me to look further.

I'm in agreement with you about this issue being directly related to the hardware. Either your sound card is failing (not as easily replaced in a laptop as a desktop) or something funky has gone with the speakers or in the driver. But you never know - there might be the odd fix out there for you. Something as easy as running the laptop without being plugged in worked to resolve audio issues for many others. Perhaps there is a similar odd fix for your issue. But do you want me to look further or are you done?

 

[napy666]

Then it's up to you if we proceed. You asked earlier why I can't just accept that your laptop is old. Is that what you want? Or would you like me to look further.

I'm in agreement with you about this issue being directly related to the hardware. Either your sound card is failing (not as easily replaced in a laptop as a desktop) or something funky has gone with the speakers or in the driver. But you never know - there might be the odd fix out there for you. Something as easy as running the laptop without being plugged in worked to resolve audio issues for many others. Perhaps there is a similar odd fix for your issue. But do you want me to look further or are you done?

You can try looking if you must but if these suggestions failed for me I doubt others will work.

 

[DCiAdmin]

I would be happy to continue searching. I hate losing when it comes to computers.

In the meantime, I will tag @Arctos to return and continue down his path.

Thank you for attempting the odd fixes with me tonight. Nothing we have done has altered or changed anything (provided that you have reversed the failed trials) and Arctos can pick up where he left off.

 

[napy666]

okay cool thanks

 

[Lord Chance]

Napy dear young lady, please forgive old LC when he says he will not be able to help much with your issue. You see, old LC is under the weather at the moment. In an effort to help you and the others trying to solve this I would like you to answer some queries for me.

1st. Have you tried using external speakers or head phones to see if the sound clears up?
2nd. Are you direct streaming video or audio or is these streams routed thru some kind of capture software?
3rd. What media player do you use?
4th. What sound device does Windows use?

I have listened to the clips you posted and feel that your sound issues are software related. I may be wrong but to my mind it is the more possible. If the sound clears up using head phones or external speakers then your laptop speakers may be at fault. Again forgive me for not having more time to spend with you.

@DCiAdmin - M'Lady, I think you were spot on in your thinking when you offered your advice. The laptop is just this side of a business model and should be very robust. Old LC is thinking the audio is being highly compressed by something. Were the speakers failing they would most likely buzz at some point and rarely will they both fail at once. It is also possible it is the audio device but again I have rarely seen or heard of an audio device that will overdrive the speakers. In my audiophile days yes but we are talking such low power in this case. I ask your forgiveness as well for not being able to do more at this time.

@Arctos - My Bearish friend, you are the undisputed expert on audio and video capture. Given the samples posted by Napy, do they sound overly compressed to you? Trans-coding is not my bailiwick. Your thoughts good Sir?

 

[napy666]

Napy dear young lady, please forgive old LC when he says he will not be able to help much with your issue. You see, old LC is under the weather at the moment. In an effort to help you and the others trying to solve this I would like you to answer some queries for me.

1st. Have you tried using external speakers or head phones to see if the sound clears up?
2nd. Are you direct streaming video or audio or is these streams routed thru some kind of capture software?
3rd. What media player do you use?
4th. What sound device does Windows use?

I have listened to the clips you posted and feel that your sound issues are software related. I may be wrong but to my mind it is the more possible. If the sound clears up using head phones or external speakers then your laptop speakers may be at fault. Again forgive me for not having more time to spend with you.

@DCiAdmin - M'Lady, I think you were spot on in your thinking when you offered your advice. The laptop is just this side of a business model and should be very robust. Old LC is thinking the audio is being highly compressed by something. Were the speakers failing they would most likely buzz at some point and rarely will they both fail at once. It is also possible it is the audio device but again I have rarely seen or heard of an audio device that will overdrive the speakers. In my audiophile days yes but we are talking such low power in this case. I ask your forgiveness as well for not being able to do more at this time.

@Arctos - My Bearish friend, you are the undisputed expert on audio and video capture. Given the samples posted by Napy, do they sound overly compressed to you? Trans-coding is not my bailiwick. Your thoughts good Sir?

I have tried external speakers, same sound comes through, headphones same ordeal. I use windows media player to listen to music or watch videos, then also use YouTube to listen to music or watch videos etc. Same occurrence with the audio quality.

I don't know what sound device, what do you mean? beats audio and the internal speakers that come with the speakers on this laptop model.

I am sorry for if I upset you or said anything wrong. Please if you don't mind still helping me out that would be great.