• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.
  • Welcome to iHelpForum - the place to get help from knowledgeable techs in all areas of Tech, Home and Auto help. Consider checking out our Guides or Registering an account to post on our forums today.

it's bad


Active Member
iHF Regular
WCG Team Member
Hi everyone,
I am posting on this computer about my other computer (Dell Inspiron 2330 Windows 8, x64 bit, i7 quad core)as I cannot do anything on it as of now. when I turn it on I get the Dell screen with a F12 boot options button. If I just let it go it goes from that to a BSOD with a cursor. I pushed
F12 and got a screen and it had some options I did not understand and a diagnostic button that I clicked on and ultimately got this message,
error code 2000-0142
validation 97452
msg: hard drive 0 - S/N Z1E2P86F, short self test unsuccessful
It tried to reboot itself after this test and on the Dell screen it said "preparing automatic repair" and then it went to the BSOD w/ cursor.


The Immortal
iHF Master Craftsman
WCG Team Member
Simple question first. Have you installed any new hardware or software on the bad PC?
If the answer is no, then can you boot the bad PC into the Safe mode?
If the answer is still no, then make a boot CD or thumb drive via your other computer.
Boot the bad PC via the boot CD.
You might have to go into the BIOS to set the CD drive (assuming you created a Boot CD) as the first Boot option.

If you're still with me, and you have booted via the Boot CD, you will need to zip your dump files created by the BSODs and attach the zip file to your reply.
This URL should help you with the guidance ...

I no longer decode the dump files, but I'm sure we have someone available on site.
If you are able to provide the requested zip file and no one jumps in to help you, I'll ask around.

Good Luck

Lord Chance

iHelpForum Jester & Door Greeter
iHF Veteran
WCG Team Member
A PSA diag code of 2000-0142 indicates the self test was unsuccessful and it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS and selection the option to clear logs. You could also run chkdsk /r from the command console to see if it resolves the issue.

Lord Chance

iHelpForum Jester & Door Greeter
iHF Veteran
WCG Team Member
Can I say how great it is to have LC back, doing what he does best, helping out:)
Thanks CD. I was threatened with bodily harm by a certain pretty Lady if I didn't reconsider. Not sure why she would want to keep me around but there was mention of furniture and antiques. While I don't have much furniture I suppose you could say I am an antique. :D


Always room to learn a bit more
iHF Legend
WCG Team Member
I 2nd LC on the HDD error. If all attempts to utilize the drive fail AND you still need data from the HDD, don't forget to try a Live Linux disk to recover your data.

Lord Chance

iHelpForum Jester & Door Greeter
iHF Veteran
WCG Team Member
when you guys say "chk to make sure the HDD is seated" do you mean open up the computer????
I'm afraid that is the only way Cristoff. I see that your DELL is an AIO (All in One) model. The procedure is covered in your user manual. If the computer is still under warranty then you will need to contact DELL for service. :)


Active Member
iHF Regular
WCG Team Member
I'm afraid that is the only way Cristoff. I see that your DELL is an AIO (All in One) model. The procedure is covered in your user manual. If the computer is still under warranty then you will need to contact DELL for service. :)
ty I will check in with them I have watched a couple vids and I feel ok with it...now I am wondering ssd or hdd...meantime I am falling farther behind a certain someone at WCG...LOL


Still Hungry
iHF Master Craftsman
I can not take credit for these instructions, but they work.

Grab your data from it, at least.

***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

1. Save these files to your Desktop/Burn Your Live CD:
There are instructions on how to boot from flash drive with puppy here

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click
  • Click Browse
    and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start

  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

3. Recover Your Data
Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop.

  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.
Alternatively search for Main drive >> Users >> Username

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. Just copy documents, pictures, music, or videos.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption.