More of a browser question than OS

[DCiAdmin]

I've got a person at work that isn't able to access Dropbox. I've cleared the browser cache, tried 2 other browsers with same result, utilized a restore point, checked certificates (not one found for Dropbox), and removed the cookies for dropbox.com and www.dropbox.com.

Looking for suggestions, as I am out of ideas.

 

[Crush]

Flash installed/up to date?

This happens in Chrome too, right?

 

[DCiAdmin]

IE, Firefox & Chrome. Will check Flash.

btw, there is no http for Dropbox. It is only https and forces it.

 

[Lord Chance]

M'Lady, Check the java security settings. There is a lot of java happenings on that page. Also the browsers may not be loading the style sheets for the site.

 

[DCiAdmin]

M'Lady, Check the java security settings. There is a lot of java happenings on that page. Also the browsers may not be loading the style sheets for the site.

Will do and thank you!

 

[DCiAdmin]

Sadly, that's a no back to both Crush and LC. I used JavaRa to update to the latest Java and to remove old Java files. Tested, no success. Downloaded latest Flash Player, Tested, no success.

 

[Crush]

Take this one step further. Are IE security settings governed by GPO?

Set them all to Low in Tools>Options>Security tab. It's pretty clear that some content isn't loading

 

[Highlander]

FYI - https://www.dropbox.com/ worked for my FF without having to modify any default settings.

 

[Lord Chance]

Something is keeping the site from loading. Possibly Anitivirus or Firewall? Dropbox cert is valid.

 

[DCiAdmin]

FYI - https://www.dropbox.com/ worked for my FF without having to modify any default settings.

Yes and it does here as well - for others, just not this one user. Hers used to work, but something changed or went corrupt.

 

[DCiAdmin]

I did not mean to lie, but it seems I did. Updating Java did not resolve the issue, however fiddling with the Java Security - as originally suggested by Lord Chance - DID fix the issue.

Many Thanks!

 

[Lord Chance]

Have a look here.
https://www.dropbox.com/en/help/159

 

[DCiAdmin]

Have a look here.
https://www.dropbox.com/en/help/159

You were spot on with the original recommendation to check Java Security.

 

[Lord Chance]

I did not mean to lie, but it seems I did. Updating Java did not resolve the issue, however fiddling with the Java Security - as originally suggested by Lord Chance - DID fix the issue.

Many Thanks!

Darn! I was just getting wound up.

 

[Highlander]

LC - everyone has to get lucky sometimes. Hence the saying, better lucky than good.

 

[Lord Chance]

LC - everyone has to get lucky sometimes. Hence the saying, better lucky than good.

That is why they call me the Lord of Chance.

 

[Antman]

 

[DCiAdmin]

The Dropbox issue has returned. Altering the Java Security isn't doing it this time. Have also followed the instruction at this link without seeing any difference. Issue occurs across all browsers but only on a couple of computers. All company desktops are Windows 7 Pro, all have same or similar software installed. No reason for the issue to foul one computer and not another.

Open to any suggestions.

 

[Lord Chance]

Have you tried running IE in compatibility mode. For some reason I am experiencing issues with some web sites similar to yours and have to use compatibility mode to view them properly.

 

[DCiAdmin]

Have you tried running IE in compatibility mode. For some reason I am experiencing issues with some web sites similar to yours and have to use compatibility mode to view them properly.

No, but I will. I have pretty much stayed away from IE and been troubleshooting only in Firefox and Chrome.