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Solved Pale Moon. Secure Connection Failed Error.

Cameldung

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iHF Veteran
Advisor
WCG Team Member
#1
Hello, Im having difficulty connecting to a government website, constant error as below
2015-01-20_125258.gif
Using windows 7 64bit pro and Palemoon 25.2. If I use a portable version of Opera no error. Another pc with palemoon also the same. Only recent change is new router. Any help appreciated, thanks

Sorry forgot to mention tried palemoon in safe mode, no change.
 
Last edited:

Malnutrition

Still Hungry
iHF Master Craftsman
#2
Since you changed the router, plug the machines into the router.
Run these commands from elevated command.


ipconfig /flushdns
ipconfig /release
ipconfig /renew


Reboot.

Check the issue.
 

Malnutrition

Still Hungry
iHF Master Craftsman
#6
That is why the error is happening....

Can you run this from elevated command.

netsh int ip reset resetlog.txt
ipconfig /renew




Reboot then set your ip again, test...
 

Cameldung

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iHF Veteran
Advisor
WCG Team Member
#7
ran the first command xxxxxxxxxx.txt no worries

wont run ipconfig /renew similar error to above

will i reset ip and reboot, then run it, or a different order?
Thanks for the quick response by the way.
 

Malnutrition

Still Hungry
iHF Master Craftsman
#10
Does this issue happen with only one site?
Can you send me the link?
You can get to the site on both machines, with another browser?

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
 

Cameldung

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iHF Veteran
Advisor
WCG Team Member
#11
sorry been on phone,

site is.... https://myrta.com/myRego/

This is the only site ive found that doesnt work, but its important

2 win 7 pcs on my desk will not access the site error as in original post.
This pc will access the site when i use opera portable.
just hooked up a laptop and it accesses the site fine (wired network)
old xp pc on wired network accesses the site fine

will run tools and post log, thanks
 
Last edited:

Cameldung

I Like It Here
iHF Veteran
Advisor
WCG Team Member
#12
heres the log, just thinking the 2 pc's that wont connect to the site both have openDNS resolvers. set this one back to google ones, and even auto, no change. All pcs behind the same router.
 

Attachments

Malnutrition

Still Hungry
iHF Master Craftsman
#15
OK, we are looking at a browser issue possibly then. Lets make sure first.....

On Both machines.


Open your device manager and then uninstall your Ethernet driver.... Do not reboot yet.

Reset Hosts.
  • Click here to download RstHosts v2.0
  • Save the file to your desktop.
  • Right Click and Run as Administrator.



Remove the tunnel adapters by running the fix it below.

Ms Fixit.

Reboot and test.
 

Cameldung

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iHF Veteran
Advisor
WCG Team Member
#16
ok to do one at a time, because the network adapters are a pain on this new pc, its got two and one of the drivers is monstrous (for gaming and carp)
 

Malnutrition

Still Hungry
iHF Master Craftsman
#17
Well I do not think that will solve the issue, but can not hurt to check. Perhaps an update for your browser or a reset of it is in order. I just like to check all angles.
 

Cameldung

I Like It Here
iHF Veteran
Advisor
WCG Team Member
#18
did both hosts and tunnel jobs on one pc, unfortunately no go. Updated browser today actually but problem was there yesterday. Will rest browser on one pc.

Nope reset didnt work either, sorry to be difficult
 

Malnutrition

Still Hungry
iHF Master Craftsman
#20
I know you are following instructions. Can you back up your bookmarks and such on one PC and reinstall it? Just seems if you are reaching the site with another browser on the same computer it is nothing to do with any settings on your machine. I was gonna say perhaps the antivirus but the same issue in safe mode so it rules that out.